At a Glance
- Tasks: Provide hands-on IT support and manage service desk tickets for a leading gym operator.
- Company: Join The Gym Group, the UK's 2nd largest gym business with a vibrant culture.
- Benefits: Enjoy hybrid work, career development, and a supportive team environment.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact in tech while helping others thrive in fitness.
- Qualifications: Experience in IT support, strong communication skills, and a customer-first mindset.
The predicted salary is between 40000 - 45000 £ per year.
This is a varied, hands-on IT Support Engineer role at one of the UK's largest gym operators - covering everything from service desk and device management to site technology support and continuous improvement work across our growing estate. You will join a technology team that genuinely values curiosity and initiative, with the scope to develop your skills beyond traditional support into endpoint engineering, operational technology, and project delivery.
What you'll be doing:
- Managing and resolving service desk tickets across the full incident and service request lifecycle, providing first and second-line support to users across the business.
- Supporting users on Windows, macOS, Microsoft 365, and mobile devices - troubleshooting hardware, software, connectivity, and account issues.
- Administering endpoint management activities using tools including Microsoft Entra ID, Intune, and JAMF, and supporting joiner, mover, and leaver processes.
- Maintaining accurate IT asset records and supporting device provisioning, deployment, and disposal.
- Travelling to gym sites as needed to support technology installations, new gym openings, and on-site fixes.
- Creating and maintaining support documentation and knowledge base articles to improve self-service and reduce repeat incidents.
- Liaising with external vendors and suppliers to support issue resolution and day-to-day service delivery.
- Contributing to service improvement initiatives, including opportunities for standardisation and automation.
What we're looking for:
- Proven experience in an IT support or service desk role, with hands-on incident and service request management.
- Experience supporting Windows and macOS devices in a professional environment.
- Working knowledge of Microsoft 365 and basic networking concepts.
- Experience with user account administration and endpoint support.
- Strong communication skills and a customer-first approach to technical support.
- Ability to manage a varied workload, prioritise effectively, and work independently.
Our commitment to inclusion:
At The Gym Group, we are committed to creating an inclusive environment where everyone can #BeYouWithUs. We welcome applications from people of all backgrounds, identities, and experiences. We actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us.
Need assistance?
If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you.
*Please note that we may close the application window early if we receive high levels of interest. If you're interested in applying please do so asap!
Your application may be reviewed by an AI tool to help assess your suitability based on the information you provide. Automated decision-making is never used - every application is reviewed and all decisions, including whether to progress your application, are made exclusively by a member of our recruitment team. Your data will be handled in accordance with our Privacy Policy and UK GDPR. If you have any questions about how your information is used, please contact recruitment@thegymgroup.com.
IT Service Engineer employer: The Gym Group
At The Gym Group, we pride ourselves on being more than just a gym; we are a thriving community dedicated to making fitness accessible for everyone. Located on the beautiful Isle of Wight, our supportive work culture fosters personal and professional growth, offering Level 3 Qualified Personal Trainers the opportunity to thrive in a vibrant environment while enjoying competitive benefits and flexible working hours. Join us and be part of a team that values your passion for fitness and commitment to helping others achieve their goals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Gym Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Gym Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Gym Group!
✨Direct Apply to The Gym Group
Let's not forget to apply directly through the The Gym Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Gym Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Gym Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Gym Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
