Are you passionate about helping senior Gurkha veterans and widows settle successfully in the UK? If so, we are seeking to appoint a Gurkha Welfare Advisor to join our Gurkha Welfare Advice Centre (GWAC) team. Based in Salisbury/Aldershot, you will play an integral part in the coordination of benevolence and welfare support for retired Gurkhas and their dependants.
Role: Gurkha Welfare Advisor
Place of Work: Gurkha Welfare Advice Centres Salisbury/Aldershot
Contract Type: Permanent subject to a probationary period of six months
Hours of Work:
- Full-time (37.5 hours per week)
- Hybrid working – Min 3 Days in Office & 2 Days WFH
- Generous contributory pension scheme with up to 10% employer contribution
- Enhanced maternity/paternity pay scheme
- Trips to Nepal to experience the Trust’s work first-hand
- Access to Employee Assistance Programme (EAP)
- Free on-site parking
Application Deadline: 11 October 2026
MAIN DUTIES AND RESPONSIBILITIES
- Providing first response to requests for welfare advice and support.
- Carrying out detailed investigation of cases.
- Conducting case interviews, outreach surgeries and home visits, and writing reports.
- Keeping detailed and accurate record of case files in the GWAC database.
- Liaison with representatives of Service charities and other agencies in support of requests for welfare assistance and other advice.
- Processing all welfare-related cases efficiently and effectively and in line with the GWAC policies.
- Advise and ‘signpost’ on UK state statutory benefits.
PERSON SPECIFICATION
Key skills, knowledge and personal attributes we’re looking for:
- Possess in-depth knowledge of the Brigade of Gurkhas and Gurkha veterans’ communities in the UK as well as knowledge about Nepal and its culture.
- Demonstrate experience of working in a client focused environment.
- Have effective communication and interpersonal skills and an ability to empathise with elderly clients.
- Be fluent in written and spoken English and Nepali.
- Show ability to prioritise and manage complex caseloads with excellent attention to detail.
- Have a friendly, courteous and approachable personality.
- Good IT skills including experience of using MS Office and case management systems.
Experience in service welfare work and knowledge of UK benefits, statutory support provision, and Service charities, particularly ABF, RBL, and SSAFA, would be an advantage.
- A full UK driving licence.
- Trained as a general advisor.
If you have any questions about the role, please get in touch with us:
Tel: 01722 343111 or 01252 329460
Email: hr@gwt.org.uk
www.gwt.org.uk
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