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- Tasks: Lead a team to deliver top-notch repairs in customers' homes.
- Company: Join a mission-driven company focused on providing safe, high-quality homes.
- Benefits: Enjoy a full-time, permanent role with opportunities for professional growth.
- Why this job: Make a real impact by improving people's lives through quality service.
- Qualifications: Must have trade NVQ level 3 or equivalent experience in management.
- Other info: Be part of a supportive team dedicated to excellence and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled manager with experience in responsive repairs? We are seeking a dedicated and experienced Service Manager to join our South Coast property team on a full-time, permanent basis. Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Regional Head of Service, you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region. You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance and ensure the relevant resources are in place.
Key Responsibilities- Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
- Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
- Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
- Health & safety awareness: You will ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
- Essential: You will either have a trade NVQ level 3 or equivalent experience and ideally have experience of leading, managing, developing and motivating operational teams.
- You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
- Experience of successfully delivering an excellent customer focused repair service.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.
Service Manager - Repairs employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Repairs
✨Tip Number 1
Familiarise yourself with the Decent Homes standards and safety legislation relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high-quality service.
✨Tip Number 2
Network with professionals in the property management and repairs sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Service Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved complaints in previous roles. Highlighting your leadership skills and customer service focus will set you apart from other candidates.
✨Tip Number 4
Research our company ethos and values thoroughly. Understanding our mission to improve people's lives through quality homes will allow you to align your answers during the interview with what we stand for.
We think you need these skills to ace Service Manager - Repairs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential criteria. Tailor your application to highlight how your skills and experiences align with the requirements of the Service Manager position.
Craft a Compelling Cover Letter: In your cover letter, specifically address how you meet the essential criteria mentioned in the job description. Use examples from your past experience to demonstrate your ability to manage teams, resolve complaints, and ensure compliance with health and safety regulations.
Highlight Relevant Experience: When updating your CV, focus on your relevant experience in repairs management and team leadership. Include any qualifications such as trade NVQ level 3 and detail your knowledge of building maintenance and safety legislation.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Guinness Partnership
✨Showcase Your Management Experience
Be prepared to discuss your previous experience in managing teams, particularly in the context of responsive repairs. Highlight specific examples where you successfully led a team to achieve quality outcomes and how you motivated them to perform at their best.
✨Demonstrate Your Knowledge of Legislation
Familiarise yourself with relevant building maintenance standards, Decent Homes standards, and health and safety legislation. During the interview, be ready to explain how you ensure compliance within your team and how you handle any issues that arise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complaint resolution and contractor management. Think of scenarios from your past experiences where you effectively resolved complaints or improved contractor performance.
✨Emphasise Customer Focus
Since delivering an excellent customer-focused repair service is crucial, prepare to share examples of how you've prioritised customer satisfaction in your previous roles. Discuss any feedback mechanisms you’ve implemented to ensure continuous improvement in service delivery.
