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- Tasks: Lead and develop a team to deliver top-notch repairs and maintenance services.
- Company: Join The Guinness Partnership, a leader in housing and community support.
- Benefits: Full-time role with flexible working options and a company van provided.
- Why this job: Make a real difference in residents' lives while managing a dynamic team.
- Qualifications: Experience in team management and relevant trade qualifications required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About the role
The repairs and maintenance teams at The Guinness Partnership are critical to our success. They provide day-to-day responsive repairs to our residents as well as the refurbishment of empty homes. We have a new opportunity for a Service Manager to join the Guinness Property Responsive Repairs Team. This is a full time, permanent role based in the Greater Manchester region. Reporting to the Repairs Delivery Manager, the Service Manager will support, develop and manage an area-based team of trade operatives, to ensure that our residents receive a quality and professional service. You will spend time visiting properties within your area, as well as spending time in the Oldham office, with the option to spend 1-2 days working from home.
What we are looking for
- You’ll not only have experience of managing, leading and developing operational teams, but you’ll also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications.
- A company van will be provided for work use therefore a full UK driving licence is required.
- You’ll also be able to demonstrate:
- Experience of motivating, managing and performance managing operational teams.
- Up to date knowledge of housing sector best practice and relevant legislation.
- Knowledge and experience of sub-contractor management.
- Experience of successfully delivering an excellent customer focussed repair service.
- Experience of repairs management information systems.
- Excellent oral and written communications.
Essential qualifications
- Relevant Technical qualification – trade NVQ level 3 or equivalent.
- NVQ III First Line Management.
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
To apply: To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. Please apply with your CV and a covering letter, detailing how you meet the essential criteria.
Service Manager - Repairs employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Repairs
✨Tip Number 1
Get to know the company! Research The Guinness Partnership and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. We want you to shine when discussing your experience with operational teams and repairs management!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Manager - Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing operational teams and any relevant qualifications you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how you meet the essential criteria and share specific examples of your experience in repairs management. We love a good story that showcases your skills!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction, repairs, and safety legislation. The interviewers will likely ask you about these topics, so being well-versed will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you improved performance or resolved conflicts, as this will demonstrate your capability to lead the operational teams effectively.
✨Customer Focus is Key
Be ready to discuss how you've delivered excellent customer service in previous roles. Share stories that highlight your commitment to residents and how you’ve handled any challenges in providing a quality repair service.
✨Get Familiar with Their Systems
If you have experience with repairs management information systems, make sure to mention it. If not, do a bit of research on common systems used in the housing sector, as this will show your initiative and readiness to adapt.