Resales & Staircasing Manager

JOB DESCRIPTION About the role We have an exciting opportunity for a Resales & Staircasing Manager to join the Guinness Team. This is a permanent, full-time position (35 hours per week) based in our London, Euston Road office. We offer a hybrid working arrangement, combining office and remote working. This role will manage resales and staircasing transactions, provide management packs for leasehold sales, lead the Resales & Staircasing team, and ensure the delivery of a high-quality, customer-focused service to Guinness homeowners and prospective homeowners. What we are looking for We are looking for someone with strong experience in home sales transactions and an understanding of housing legislation, conveyancing processes, service charges, and industry best practice. The successful candidate will have a proven track record of managing diverse workloads, meeting performance targets, and delivering high standards of accuracy and organisation. You will bring experience of working effectively with external partners, strong leadership, people management, and budget management skills. A customer-focused approach is essential, with the ability to develop and monitor service delivery plans that drive positive outcomes. The ideal candidate will possess excellent written and verbal communication skills, be proficient in Microsoft Office, and consistently demonstrate the Guinness Behaviours. You will be able to demonstrate these essential skills: Significant experience and expertise in homes sales transactions. Strong knowledge of current housing legislation, the conveyancing process, service charges and best practice. Significant experience of managing a varied workload and meeting performance targets. Excellent attention to detail and organisational skills - ability to prioritise tasks and handle changing priorities. Proven track record of working constructively with external agencies and partners. Proven track record in leading, managing and motivating teams and budget management. Significant customer service experience, with the ability to produce, implement and monitor service delivery plans. Excellent oral and written communications. Excellent knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable skills: Experience of working within the housing industry. Direct experience in the delivery of resales and staircasing activity within a Registered Provider. Paralegal or Legal conveyancing background. Essential qualifications Educated to Level 3 (A level or equivalent) or higher. Desirable qualifications Educated to degree level (or equivalent). Sale of Residential Property level 4 Award. To find out more about the key responsibilities of the role and to ensure you meet the full essential criteria, please review the role profile. TGPCVL