At a Glance
- Tasks: Coordinate administrative processes and support customers throughout their journey.
- Company: The Guinness Partnership, a leading housing organisation in London.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong admin skills, customer service experience, and attention to detail.
The predicted salary is between 25650 - 31350 £ per year.
About the role
The Guinness Partnership is seeking a Resales and Staircasing Administrator to join our Sales Team in London.
This is a full time, permanent position that offers hybrid working, so your days will be split between working in our central London office and working from home.
As a Resales and Staircasing Administrator you will work closely with customers, solicitors, internal stakeholders and colleagues across the business.
You will help coordinate administrative processes, issue correspondence, maintain property and customer records, support data management activities and contribute to the continuous improvement of team procedures.
You will also play an important role in resolving customer issues, ensuring deadlines are met and delivering a high-quality service at every stage of the customer journey.
This is an excellent opportunity for someone with strong administration and customer service experience, who enjoys working in a fast-paced environment.
Essential skills, experienceand qualifications
- Previous customer service experience and a commitment to delivering excellent customer outcomes.
- Strong attention to detail and the ability to maintain accurate records and information.
- The ability to plan and manage your own workload effectively, prioritising tasks and meeting deadlines.
- Experience of working to targets and managing competing priorities in a busy environment.
- Proficiency in using databases and maintaining data accurately.
- Good written and verbal communication skills with the ability to communicate effectively with a range of stakeholders.
- Good knowledge of Microsoft Office, including experience supporting large-scale mailouts and document management.
- Level 2 qualifications, including English and Maths.
Desirable
- Experience of administration systems, processes and procedures.
- Experience working within a housing management, property or social housing environment.
- Experience of taking minutes and supporting formal meetings.
- Experience maintaining customer records using CRM or housing management systems such as Zoho.
- Knowledge of shared ownership, resales or staircasing processes.
- Experience supporting process improvements and ensuring documentation remains up to date and compliant.
- https://jobs. guinness. org. uk/rps/Resales Staircasing Administrator. pdf
- #J-18808-Ljbffr
Resales & Staircasing Administrator employer: The Guinness Partnership
The Guinness Partnership is an excellent employer that prioritises the growth and development of its employees, offering a unique opportunity to gain hands-on experience in grounds maintenance while pursuing a Level 2 Horticulture Apprenticeship. With a supportive work culture and experienced colleagues guiding you, this role in Stockport not only fosters skill enhancement but also promotes a sense of community and teamwork, making it a rewarding place to build your career.
