JOB DESCRIPTION About the role The Customer Accounts department at The Guinness Partnership is seeking Rent & Service Charge Officers to join the team based in our Oldham office. As a Rent & Service Charge Officer, you will ensure that charges are raised and billed accurately in line with policies and procedures, whilst achieving statutory deadlines. This is a full-time (35 hours per week), permanent role, offering hybrid working, blending office-based and home working. What we are looking for We are seeking candidates with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential. The role requires clear and effective verbal and written communication skills, along with a confident working knowledge of Microsoft Office applications. You will be able to demonstrate these essential skills: Proven experience of providing excellent customer service. Proven experience of setting and reconciling rent and service charges. Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines. Good oral and written communications. Good knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable skills: Experience of arrears prevention and collection. Knowledge of income and expenditure accounts. Experience of using Oracle Financial, MRI Qube Service or NEC or equivalent systems. Essential qualifications: Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths. If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role attached profile. TGPCVL
Rent & Service Charge Officer employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
