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- Tasks: Coordinate complex repairs and manage resources effectively in a fast-paced environment.
- Company: Join Guinness Property, a customer-focused organisation dedicated to delivering quality service.
- Benefits: Enjoy hybrid working, competitive salary, 27 days holiday, healthcare cashback, and employee assistance programmes.
- Why this job: Be part of a supportive team that values hard work and offers great career growth opportunities.
- Qualifications: Experience in customer service, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: Flexible working with three office days and two remote days; perfect for balancing study and work.
The predicted salary is between 22000 - 32000 £ per year.
We are looking for a Planned Works Co-ordinator to join our team in Oldham on a full-time permanent basis, to manage HHSRS cases efficiently, keeping residents informed and meeting legal and safety standards.
We recognise that flexibility is essential for this role, so we are able to offer a hybrid working arrangement consisting of three office-based days and two days of remote work.
About the role
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have great customer service skills, but you will also be highly organised with excellent time management skills.
Key requirements
Key essential requirements of the role:
- Experience of working in a customer-focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases and Customer Relationship Management (CRM) System.
- Experience of using Microsoft Office, including Word and Excel.
- Educated to NVQ II or equivalent GCSEs.
- Experience of scheduling work.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
Desirable requirements
- Experience of scheduling work.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
- Knowledge of managing HHSRS (Housing Health and Safety Rating Systems) cases.
Benefits
- Competitive salary of £27,315 per year.
- Hours of work are Monday to Friday 8:00am – 5:00pm on Monday – Thursday & 8:00am – 4:00pm on Friday.
- 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service.
- Healthcare Cashback Plan.
- Pension Contributions – up to 9% matching contributions.
- 3 x Life Assurance.
- Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness, and childcare advice.
- A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure, and days out.
If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
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Planned Works Coordinator employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Works Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and databases mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. Prepare examples of how you've successfully managed customer expectations and resolved issues in a fast-paced environment.
✨Tip Number 3
Demonstrate your organisational skills by discussing specific methods or tools you use to manage your time and workload. This could include scheduling techniques or prioritisation strategies that have worked for you.
✨Tip Number 4
If you have experience working with subcontractors or scheduling work, be sure to mention this. Prepare to explain how you coordinated tasks and ensured that projects were completed on time and within budget.
We think you need these skills to ace Planned Works Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused environments and your ability to meet performance targets. Use specific examples that demonstrate your organisational skills and time management.
Showcase Relevant Skills: Emphasise your proficiency with Microsoft Office, particularly Word and Excel. If you have experience with databases or scheduling work, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company’s values. Mention how your skills align with their requirements and express your enthusiasm for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at The Guinness Partnership
✨Showcase Your Customer Service Skills
Since the role is customer-focused, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Organisational Skills
The job requires excellent time management and organisational abilities. Be ready to explain how you prioritise tasks and manage your time effectively, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
As the role involves working with databases and Microsoft Office, brush up on your skills in Word and Excel. You might be asked to demonstrate your proficiency, so consider preparing a few examples of how you've used these tools in past roles.
✨Prepare for Performance Target Discussions
Since the position involves working within agreed performance targets, think about how you have met or exceeded targets in previous jobs. Be ready to share metrics or outcomes that showcase your ability to work methodically and follow procedures.
