At a Glance
- Tasks: Support residents by managing cases and providing administrative assistance in a fast-paced environment.
- Company: Join a resident-focused organisation dedicated to community safety and support.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work with a skilled team and gain insights into social housing.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and experience in administrative roles are essential.
The predicted salary is between 31500 - 38500 £ per year.
Our Safe Neighbourhoods and Support Service are looking for a Safe Neighbourhoods Assistant to join their team in Oldham on a full‑time, permanent basis.
This role offers hybrid working; blending office days with working from home.
The Safe Neighbourhoods and Support Service is a specialist team responsible for managing complex anti-social behaviour cases, legal matters, fraud, domestic abuse, safeguarding concerns and wider support needs to help residents maintain a safe and secure home.
In this role you will support the team by allocating cases, managing the initial contact with residents who report noise nuisance, and providing administrative support such as raising purchase orders.
You will work closely with a team of skilled Officers.
What we are looking for
We are a resident‑focussed organisation, so we know that how we do things is just as important as what we do.
You will not only be highly organised and able to work well in a fast‑paced environment, but you will also have great customer service skills and a willingness to support residents and colleagues professionally and confidently.
You will also be able to demonstrate
- Proven experience of delivering high-quality service in a customer focused environment.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Good attention to detail.
- Excellent oral and written communications.
- Good ability to learn new systems.
- Ability to work in a fast-paced environment.
- Experience of administrative systems and procedures.
- Ability to work with limited supervision.
- Good knowledge of Microsoft Office.
- An understanding of social housing.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.
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Safe Neighbourhood Assistant in Oldham employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Safe Neighbourhood Assistant in Oldham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at The Guinness Partnership.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from The Guinness Partnership!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like The Guinness Partnership, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at The Guinness Partnership or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Safe Neighbourhood Assistant in Oldham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Guinness Partnership:Before hitting send, make sure to tailor your application specifically to The Guinness Partnership! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Guinness Partnership
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
