The Guinness Partnership in Oldham is seeking two proactive Complaints & Resolution Officers for a full-time, 12-month fixed-term contract. This hybrid role combines office days with home-working flexibility, reporting to the Complaints & Resolution Manager to resolve resident complaints and escalations while coaching team members.
You will handle complex cases with empathy and strong communication, supporting service improvements and KPIs within a resident-focused organisation.
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Resident Complaints & Resolution Specialist | Hybrid in Oldham employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
