About the role
The Guinness Partnership is seeking Planned Works Co‑ordinators to join our team in Oldham on a full‑time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.
Job Description
We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.
What We Are Looking For
We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high‑quality service throughout.
You will also be able to demonstrate these essential skills
- Experience of working in a customer‑focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Ability to work in a fast‑paced environment and under pressure.
- Experience of working with databases and Customer Relationship Management (CRM) System.
- Experience of using Microsoft Office, including Word and Excel.
- Educated to NVQ II or equivalent GCSEs.
- Experience of scheduling work.
- Experience of working with sub‑contractors.
- Excellent organisational and time management skills.
Role profile: https://jobs.guinness.org.uk/rps/Planned Works Co-ordinator.pdf
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in‑house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid‑response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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Planned Works Coordinator in Oldham employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
