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- Tasks: Provide first-contact technical support and resolve IT incidents efficiently.
- Company: A supportive housing organisation in Oldham with a focus on customer service.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a team that values excellent customer service and make a difference in people's lives.
- Qualifications: GCSE-level education; ITIL or Microsoft certifications are a plus.
- Other info: Dynamic role with the chance to manage multiple job queues and supplier relationships.
The predicted salary is between 30000 - 42000 £ per year.
A housing and support organisation in Oldham is seeking a Service Desk Analyst to deliver technical support for IT incidents. This permanent, full-time role offers a hybrid working model and emphasizes excellent customer service skills, as the successful candidate will resolve issues efficiently.
Responsibilities include:
- Managing multiple job queues
- Maintaining supplier relationships
Essential qualifications include GCSE-level education, while ITIL or Microsoft certifications are desirable.
Hybrid IT Service Desk Analyst - First-Contact Support in Oldham employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst - First-Contact Support in Oldham
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they focus on housing and support. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent support, think of examples from your past experiences where you've resolved issues efficiently. We want to hear how you can bring that to the table!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and the role. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid IT Service Desk Analyst - First-Contact Support in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid IT Service Desk Analyst role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Technical Skills: Since this role involves resolving IT incidents, make sure to mention any relevant certifications like ITIL or Microsoft. If you’ve got hands-on experience with tech support, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common IT incidents and solutions, as well as any specific tools or software mentioned in the job description. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've successfully resolved issues for customers in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to providing top-notch support.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle multiple job queues or manage supplier relationships under pressure. This will show that you can think on your feet and prioritise effectively in a busy environment.
✨Research the Organisation
Take some time to learn about the housing and support organisation you're applying to. Understanding their mission and values will not only help you tailor your answers but also show your genuine interest in the role and the company.
