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- Tasks: Join our team to deliver responsive repairs and ensure homes are safe and comfortable.
- Company: The Guinness Partnership, dedicated to providing great homes and service.
- Benefits: Competitive salary, generous holiday, company vehicle, and healthcare cashback plan.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 in Joinery or equivalent, with customer service experience.
- Other info: Enjoy a dynamic role with opportunities for personal growth and a strong benefits package.
The predicted salary is between 30000 - 40000 £ per year.
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.
We have a new opportunity for a Multi-Skilled Joiner to join our Responsive Repairs Team covering our homes in South and West Manchester on a full‑time, permanent contract.
About the role
You must be a qualified Joiner and show a level of competence in other trades. You must live within South or West Manchester, ideally no further than fifteen miles of either location, to be able to reach all the locations in a timely manner.
What we are looking for
We are a customer‑focused organisation, so we know that how we do things is just as important as what we do. You will be a fully qualified and experienced Joiner, and you will have great customer service skills and a willingness to go the extra mile to provide a high‑quality service in compliance with relevant procedures and legislation.
Essential Skills/Experience:
- Demonstrable competence within the required primary trade.
- Various multi‑trade skills and experience, sufficient to enable the completion of repairs at the first visit (first‑time fix).
- Experience of working in a customer‑focused environment within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Ability to work with minimal supervision and demonstrate organisational and time‑management skills.
- Ability to make decisions and solve problems, seeking any advice required.
- Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines.
- Ability to operate safely, having considered any environmental circumstances and possible risks.
- Demonstrate the Guinness Behaviours.
Desirable Skills/Experience:
- Experience of working within the social housing sector.
Essential Qualifications:
- NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the required trade.
This is a full‑time, permanent vacancy, working 39 hours per week, with a requirement to cover out‑of‑hours callout on a rota basis, which offers an additional payment.
If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
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Multi-Skilled Joiner employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Joiner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Guinness Partnership. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and multi-skilled work. Prepare some examples from your past experiences that highlight your skills and how you've gone the extra mile for customers.
✨Tip Number 3
Show off your skills! If you get the chance, bring along a portfolio or photos of your previous work. This can really set you apart and give the interviewers a visual representation of what you can do as a Multi-skilled Joiner.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Multi-Skilled Joiner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Joiner and any multi-trade skills you have. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service skills too!
Showcase Your Customer Focus: Since we’re all about great service, include examples of how you've gone the extra mile for customers in your previous roles. This will help us see that you understand the importance of customer satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Trade Inside Out
Make sure you brush up on your joinery skills and any multi-trade work you've done. Be ready to discuss specific projects where you've demonstrated your competence in joinery, plumbing, tiling, and other relevant skills. This will show that you’re not just experienced but also passionate about your craft.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, think of examples where you've gone the extra mile for a client. Prepare to share stories that highlight your ability to communicate effectively and resolve issues, as this will demonstrate that you understand the importance of great service in a social housing context.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific repair situation or deal with a difficult customer. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to work under pressure.
✨Understand the Company Culture
Research The Guinness Partnership and their values. Be prepared to discuss how your personal values align with theirs, especially regarding providing safe and warm homes. Showing that you resonate with their mission will help you stand out as a candidate who truly cares about the work they do.