At a Glance
- Tasks: Lead the Resident Engagement Team and shape policies using resident feedback.
- Company: The Guinness Partnership, dedicated to improving lives through housing.
- Benefits: Hybrid working model, competitive salary, and a £4000 Local Job Supplement.
- Other info: Join a supportive team with opportunities for innovation and growth.
- Why this job: Make a real difference by empowering residents and enhancing their communities.
- Qualifications: Experience in resident engagement and excellent communication skills required.
The predicted salary is between 38700 - 47300 £ per year.
About Us
The Guinness Partnership is a resident-focused organisation, providing housing across England. We were established in 1890 to make a positive difference to people’s lives, and today we own and manage nearly 70,000 homes and provide services to 160,000 residents.
Job Description
We have an exciting opportunity for a Resident Engagement Manager to join the team based at our London Euston Road office on a permanent, full-time basis. We offer a hybrid working model, offering a balance of office and home working. The purpose of the role is to lead and develop the Resident Engagement Team, using resident feedback and insight to shape the co-creation of policies, service standards, and initiatives that deliver excellent services and high levels of resident satisfaction.
A key priority during your first few months will be establishing and embedding the resident engagement framework, processes and systems for the Building Safety Remediation team. You will play a pivotal role in ensuring residents are informed, listened to and actively involved throughout this important programme of work. Once this initial project has been successfully delivered, you will take forward the organisation's wider resident engagement agenda. This will involve developing and delivering resident engagement strategies, creating meaningful opportunities for residents to influence decision‑making, and ensuring they are kept informed about matters affecting their homes and communities. You will also support and coordinate resident panels across the country, helping to strengthen resident voice, drive continuous service improvement, and ensure resident perspectives remain at the heart of our decision‑making.
What We Are Looking For
We know that how we do things is just as important as what we do. Alongside your experience in resident engagement, you will be an excellent communicator with the ability to build strong relationships with residents, resident engagement panels, stakeholders and colleagues. You will be highly organised, able to manage competing priorities, and have a keen eye for detail to ensure work is delivered to a high standard. Experience of working collaboratively with residents and resident representatives to influence, monitor and improve service delivery. Ability to apply project management principles, tools and methodologies to successfully deliver priorities and initiatives. Strong analytical and research skills, with the ability to use insight and evidence to drive service improvements and inform operational change. Proven ability to build and maintain effective working relationships with colleagues, stakeholders and teams across a range of functions and specialisms. Strong influencing, negotiation and decision‑making skills, with the ability to use sound judgement to achieve positive outcomes. A proactive and innovative approach, with the ability to think creatively and identify new ways to enhance resident engagement and service delivery.
Essential Qualifications
Educated to Level 3 (A-level or equivalent)
Resident Engagement Manager in London employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Manager in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Guinness Partnership.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Guinness Partnership.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Guinness Partnership.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The Guinness Partnership. Apply directly through us to stand out!
We think you need these skills to ace Resident Engagement Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Guinness Partnership. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resident Engagement Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Guinness Partnership
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Guinness Partnership. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
