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- Tasks: Provide friendly housing management services to leaseholders and shared owners.
- Company: Join a customer-focused organisation dedicated to excellent service.
- Benefits: Hybrid role with competitive salary and opportunities for professional growth.
- Why this job: Be the face of Guinness and make a real difference in residents' lives.
- Qualifications: Customer service skills and experience in housing or property sector preferred.
- Other info: Dynamic team environment with a focus on innovation and support.
The predicted salary is between 28800 - 43200 £ per year.
We are expanding our team in West London to provide a proactive and visible service to our residents. We have a new full time, permanent opportunity available for a Leasehold Customer Liaison Officer to join our Leasehold team.
As a Leasehold Customer Liaison Officer, you will provide a friendly housing management service to our leaseholders. Reporting to the Leasehold Customer Liaison Manager, you will be part of a dedicated team across London. This is a hybrid role that combines field-based responsibilities with office-based work.
You will be the face of Guinness, and your key responsibility will be to provide an accessible face-to-face service for leaseholders, shared owners, DIY-shared ownership customers, and HomeBuy residents. You will work closely with our Homeowner Services team to manage and monitor Section 20 consultations, licences for alterations, etc.
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced leasehold housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
Responsibilities- Excellent customer service delivery, demonstrating good communication and interpersonal skills.
- Highly motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions.
- Knowledge of Service Charges.
- Experience of working in the housing or property sector, ideally with leaseholders.
- Relevant professional qualifications in housing or a willingness to attain.
- Knowledge of regulatory legislation for leasehold and social housing.
- Previous budget management experience.
If you would like to be part of our team, we would love to hear from you. Create your application today and submit a copy of your CV alongside a covering letter detailing how you meet the criteria of the role. Interviews are planned for week-commencing 23rd February 2026. Please note - There is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.
Leasehold Customer Liaison Officer in London employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Customer Liaison Officer in London
✨Tip Number 1
Get to know the company! Research Guinness and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and leasehold management. Think of examples from your past experiences that showcase your skills and how you’ve gone the extra mile for customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Leasehold Customer Liaison Officer in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your CV and cover letter. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your friendly and proactive approach.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Leasehold Customer Liaison Officer role. Use the job description as a guide and make sure to address how your skills and experiences align with what we’re looking for.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on how you meet the criteria. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold housing and the specific responsibilities of a Leasehold Customer Liaison Officer. Familiarise yourself with relevant legislation and any recent changes in the sector, as this will show that you're proactive and well-informed.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your decision-making skills and resilience in difficult situations.
✨Be Tech-Savvy
As this role involves working on the go with mobile technology, make sure you’re comfortable discussing your experience with tech tools and how you've used them to enhance your work efficiency. Highlight any specific software or apps you've used in previous roles that relate to housing management.
