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- Tasks: Lead a team to provide exceptional face-to-face service for homeowners and residents.
- Company: Join Guinness, a customer-focused organisation with a strong community presence.
- Benefits: Full-time, permanent role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enhancing your leadership skills.
- Qualifications: Experience in housing, customer service, and team management required.
- Other info: Mobile role covering Lambeth, Southwark, and Croydon; driving licence needed.
The predicted salary is between 40000 - 50000 £ per year.
About the role
We have an opportunity for a Housing Customer Liaison Manager to join our team on a full‑time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face‑to‑face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.
Based from our London office – 350 Euston Road, NW13AX – this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area.
What we are looking for
We are a customer‑focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate:
- Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high‑performance culture.
- Experience in delivering exceptional service to a diverse range of customers through others.
- Experience in managing and prioritising resources effectively to meet demand.
- Experience in managing and coaching performance and getting the best out of individuals and teams.
- Ability to analyse data and draw conclusions to improve performance.
- Excellent written, oral and interpersonal communication skills.
- Ability to present information concisely to senior managers and other stakeholders, to support and influence decision‑making.
- Proven budget management skills.
- Highly self‑motivated with the ability to plan and work effectively without high levels of supervision.
When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile.
Housing Customer Liaison Manager in London employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Liaison Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Guinness or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the face-to-face interview by practising your communication skills. Since this role is all about customer service, be ready to showcase how you can connect with diverse customers and stakeholders effectively.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated teams or improved performance. Be ready to discuss these during interviews to demonstrate you're the right fit for leading the Customer Liaison Officers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Guinness.
We think you need these skills to ace Housing Customer Liaison Manager in London
Some tips for your application 🫡
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Make sure you highlight your skills and experiences that align with the role of Housing Customer Liaison Manager. Use specific examples to show how you've led teams and delivered exceptional service.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the key skills and experiences mentioned in the job description. Show us how your background makes you the perfect fit for this role at Guinness!
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Housing Customer Liaison Manager. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how your background makes you a perfect fit for the position.
✨Showcase Your Leadership Skills
Since this role involves leading and motivating a team, be ready to share specific examples of how you've successfully managed remote teams in the past. Highlight your coaching techniques and how you've driven performance in a high-pressure environment.
✨Demonstrate Customer Focus
As a customer-focused organisation, it's crucial to show that you understand the importance of exceptional service. Prepare anecdotes that illustrate how you've gone the extra mile for customers and how you’ve handled diverse needs effectively.
✨Prepare for Data Discussions
You’ll need to analyse data and draw conclusions, so brush up on your analytical skills. Be prepared to discuss how you've used data to improve performance in previous roles, and think about how you can apply those insights to enhance service delivery at Guinness.