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- Tasks: Support leaseholders with top-notch service and manage consultations in a hybrid role.
- Company: Leading housing organisation in West London with a commitment to community.
- Benefits: Flexible working environment, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in housing and strong customer service abilities are essential.
- Other info: Join a supportive team and thrive in a dynamic work setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading housing organization in West London seeks a Leasehold Customer Liaison Officer to join their team. This hybrid role combines field-based responsibilities with office work. The ideal candidate will have experience in the housing sector and excellent customer service skills, ensuring that leaseholders receive the highest standard of support.
Responsibilities include managing consultations and providing a friendly service to a diverse range of homeowners. Applicants should be motivated and able to work independently while demonstrating resilience in dealing with challenges.
Hybrid Leasehold Resident Services Liaison employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Leasehold Resident Services Liaison
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at organisations similar to the one you're applying for. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and leasehold management. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your resilience! Think of examples from your past where you’ve tackled challenges head-on, especially in customer service roles. This will demonstrate your ability to handle tough situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Leasehold Resident Services Liaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the housing sector and showcases your customer service skills. We want to see how you can bring value to our team, so don’t be shy about sharing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for what we do.
Showcase Your Resilience: In your application, mention specific challenges you've faced in previous roles and how you overcame them. We appreciate candidates who can demonstrate resilience and problem-solving skills, especially in customer-facing situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Stuff
Make sure you brush up on the housing sector and the specific challenges leaseholders face. Familiarise yourself with the organisation's values and recent projects. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a client, especially in challenging circumstances. This will highlight your ability to handle diverse homeowners effectively.
✨Demonstrate Independence and Resilience
Since this role requires working independently, be ready to discuss times when you've successfully managed tasks on your own. Also, think of examples where you've faced challenges and how you overcame them. This will illustrate your motivation and resilience.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics or how success is measured in this role. This shows that you're not just interested in the job but also in how you can fit into their culture.
