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- Tasks: Support residents and manage queries while delivering excellent customer service.
- Company: Join The Guinness Partnership, a customer-focused organisation in London.
- Benefits: Competitive salary with a £4000 Local Job Supplement and career development opportunities.
- Why this job: Kickstart your career in housing with hands-on experience and community engagement.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Agile role with field-based work and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Following an exciting development, The Guinness Partnership is expanding our team and are recruiting for a Housing Assistant to join our team in London on a 12-month fixed term contract. As a Housing Assistant, you will assist with the delivery of the Customer Liaison Service, by providing administrative support and resident query management across the function to achieve positive outcomes for Guinness and customers. This is the first step on our career pathway for housing professionals.
Your key responsibilities include but are not limited to:
- Data input
- Customer data information management
- Raising repairs
- System updates
- Raising purchase orders
- Answering routine resident enquiries
- Making routine outbound calls to residents
This is an agile role with substantial field-based work. Although you’ll have a London office base, much of your time will be spent out on your patch engaging with residents and supporting service delivery.
What we are looking for:
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate:
- Experience of providing excellent customer service
- Previous experience working in a fast-paced front-line role
- Experience working to deadlines and targets
- Ability to work methodically, follow agreed procedures and accurately record data and information
- Proven ability to provide accurate and clear responses to routine customer enquiries – by telephone, email, text and in writing
- Good oral and written communication skills
- Good knowledge of Microsoft Office, including Excel
Essential qualifications:
Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher
Desirable qualifications:
CIH Level 3 or working towards.
To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you, create your application today!
Housing Assistant employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Research The Guinness Partnership and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with residents, think of scenarios where you can demonstrate your ability to handle queries and provide excellent service. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team at The Guinness Partnership.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and any relevant housing roles. We want to see how your skills align with what we're looking for, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d handle resident enquiries.
Highlight Your Organisational Skills: We’re looking for someone who can manage data and follow procedures methodically. Be sure to mention any experience you have with data management or working under deadlines to show us you can keep things running smoothly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Assistant and what The Guinness Partnership is all about. Familiarise yourself with their customer service ethos and how they engage with residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you went the extra mile for a customer or resolved a tricky issue. This will demonstrate your ability to handle resident queries effectively.
✨Get Comfortable with Data Management
As a Housing Assistant, you'll be dealing with data input and management. Brush up on your Microsoft Office skills, especially Excel, and be prepared to discuss how you've used these tools in previous roles. If you have any experience with data accuracy and record-keeping, make sure to highlight that!
✨Practice Your Communication Skills
Good communication is key in this role, so practice articulating your thoughts clearly. Whether it's answering routine enquiries or making outbound calls, being able to convey information effectively is crucial. Consider doing mock interviews with a friend to refine your responses and boost your confidence.