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- Tasks: Deliver top-notch customer service to homeowners and manage lease-related processes.
- Company: Join a dynamic team at Guinness in Central London.
- Benefits: Competitive salary with a £4000 Local Job Supplement and career development opportunities.
- Why this job: Make a real difference in homeowners' lives while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Exciting role with a focus on teamwork and positive outcomes.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Homeowner Services Officer to join our team in Central London. This is a full time permanent role.
About the role: As a Homeowner Services Officer, you will deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness. We are looking for a highly motivated individual to provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers. You will manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests. Coordinate actions cross-functionally as required and in line with agreed policies and procedures. In this role, you will also provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working.
What we are looking for: As a customer-focused organisation, we place equal importance on how we deliver our services as well as what we deliver. We are seeking candidates who have proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction. You will also be able to demonstrate:
- Proven ability to manage a varied workload, meeting performance targets.
- Ability to develop processes and systems according to changing needs.
- Good attention to detail, and application of critical thinking to identify and resolve risks.
- Excellent organisational and team working skills – ability to prioritise tasks and handle changing priorities.
- Excellent oral and written communications.
Desirable:
- Proven experience of managing residential leasehold and shared ownership homes.
- Relevant sector experience.
The advertised salary includes a £4000 Local Job Supplement. If you are interested in joining us and would like to apply for this role, please apply with a CV and covering letter, detailing how you meet the essential criteria.
Homeowner Services Officer employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Services Officer
✨Tip Number 1
Get to know the company inside out! Research Guinness and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and lease management. Think about specific examples from your past experiences that demonstrate your skills and how you’ve delivered positive outcomes for customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Homeowner Services Officer at Guinness.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Homeowner Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Homeowner Services Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but impactful – we love a good story!
Showcase Your Skills: Don’t forget to showcase your organisational and communication skills in both your CV and cover letter. We’re looking for someone who can manage a varied workload and communicate effectively, so make sure these skills stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Homeowner Services Officer. Brush up on lease management, customer service principles, and any relevant legislation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to meet the high standards expected by the company.
✨Be Organised and Ready
Since the role involves managing a varied workload, be ready to discuss how you prioritise tasks and handle changing priorities. Bring a notepad with questions for the interviewer, and jot down key points during the conversation to show your engagement.
✨Communicate Clearly
Practice your oral and written communication skills before the interview. Be prepared to explain complex topics, like lease agreements or service charge provisions, in simple terms. This will highlight your ability to convey information effectively, which is crucial for the role.
