This permanent Area Planner post sits in the Guinness Property team at The Guinness Partnership, coordinating responsive repairs. The work centres on scheduling repair operatives' diaries, booking and rescheduling resident appointments, and keeping accurate records. It is hybrid with three office days a week and includes rotating late shifts and some Saturday mornings. Fit depends on customer service experience, delivering to performance targets and working with databases.
What the job involves
- Coordinate the day-to-day scheduling of Responsive Repairs Operatives so repairs are planned efficiently
- Arrange appointments that meet residents' needs
- Manage operatives' diaries
- Book and reschedule appointments
- Maintain accurate records and update systems so repair activity is tracked
- Allocate jobs efficiently
- Communicate clearly with residents, operatives and internal teams
- Deliver a high standard of customer service
- Contribute to continuous improvement in service delivery and performance
What’s required
Experience
- Experience of working in a customer-focused environment
- Experience of working within agreed performance targets
- Experience of working with databases
Skills & knowledge
- Excellent oral and written communication
- Ability to work methodically, follow agreed procedures and record data accurately
- Ability to work in a fast-paced environment and under pressure
Nice to have
- Experience of working in social housing
- Experience of working with large volume data processing
- Experience of working with subcontractors
- Excellent organisation and time management skills
- Experience of working with DRS
What’s offered
- Hybrid working
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Area Planner in Hampstead employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
