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- Tasks: Support residents by managing repair cases and finding effective solutions.
- Company: Join a purpose-driven organisation dedicated to creating safe homes.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Level 3 education or relevant experience; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
Create safer homes. Make a real difference. Our Repairs & Maintenance teams are at the heart of our social purpose. Every day, they help create safe, warm, dry homes where our residents feel proud to live.
About the role
We are pleased to be expanding our London Repairs & Maintenance team and are recruiting for a Repairs Resident Liaison Officer on a full time, permanent basis. You will be responsible for providing support to Guinness residents by progressing repairs cases to achieve effective solutions for our residents. Your time will be spent out and about in our communities, working in our central London office, with some time working from home. A full driving licence and access to your own vehicle is essential for this role.
What we are looking for
- You will be a confident communicator with good interpersonal skills and have experience of working on the go using mobile technology.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions.
- Be able to have difficult conversations and write in depth written communications.
- People skills, being able to work with customers, management, senior management, including board members.
Essential requirements
- Educated to Level 3 (A level or equivalent) or able to demonstrate relevant experience in a similar role.
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
A basic DBS is required for this role which will be paid for by The Guinness Partnership.
Repairs Resident Liaison Officer in Fallowfield employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Resident Liaison Officer in Fallowfield
✨Tip Number 1
Get to know the company! Research Guinness and their values. When you understand their mission to create safer homes, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills. As a Repairs Resident Liaison Officer, you'll need to have those difficult conversations. Role-play with a friend or family member to build your confidence before the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully navigated challenges. This will help you stand out as a resilient candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Repairs Resident Liaison Officer in Fallowfield
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the job description carefully. It’s important to understand what we’re looking for in a Repairs Resident Liaison Officer so you can tailor your application accordingly.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and management, highlight your communication skills in your written application. Use clear and concise language to demonstrate how you can handle difficult conversations and write in-depth communications.
Demonstrate Problem-Solving Abilities: We want to see how you tackle challenges! In your application, provide examples of past experiences where you’ve successfully solved problems or made decisions under pressure. This will show us that you have the resilience we’re looking for.
Apply Through Our Website: Once you’ve polished your application, don’t forget to apply through our website. It’s the best way to ensure your application gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Guinness Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Repairs Resident Liaison Officer. Familiarise yourself with the key responsibilities and how they align with the company's mission to create safer homes. This will help you articulate how your skills and experiences make you a perfect fit.
✨Show Off Your People Skills
Since this role involves working closely with residents and various stakeholders, be prepared to discuss your interpersonal skills. Think of specific examples where you've successfully navigated challenging conversations or built strong relationships. This will demonstrate your ability to connect with people effectively.
✨Demonstrate Problem-Solving Prowess
Prepare to share instances where you've tackled difficult situations or made decisions under pressure. Highlight your problem-solving skills and how you've used data to draw conclusions in past roles. This will show that you're capable of delivering sustainable outcomes, even in challenging circumstances.
✨Be Ready for Practical Scenarios
Expect to face situational questions during the interview. Think about how you would handle specific scenarios related to repairs and maintenance. Practising these responses can help you feel more confident and showcase your ability to think on your feet while using mobile technology effectively.