At a Glance
- Tasks: Lead the development of digital products and enhance user experiences.
- Company: Join the Guinness Team, a leader in digital innovation.
- Benefits: Enjoy hybrid working, competitive salary, and professional growth opportunities.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by shaping digital products that improve lives.
- Qualifications: Experience with resident-facing digital products and strong communication skills.
About the role
We have an exciting opportunity for a Digital Product Manager to join the Guinness Team. This is a permanent, full-time vacancy based in our Oldham, Bower House office. We offer hybrid working, blending office days with working from home.
The overall purpose of the role is to lead on the development of Digital Products, maximising value through in-depth understanding of user community needs, alongside in-depth knowledge of product capabilities, guiding cross-functional teams to continuously design, build, and improve products that deliver meaningful outcomes in line with product visions, strategies and roadmaps.
We have invested heavily in Microsoft Dynamics 365 and continue to expand our digital capabilities by extending our case management functionality and implementing Field Service. As part of our digital channel shift strategy, we recently launched a new Resident Portal through Plentific and utilise 8x8 to support our contact management capabilities. We have already adopted AI-powered features within these platforms and are keen to further explore and expand the use of AI to enhance both resident experience and operational efficiency.
What we’re looking for
We are looking for someone who can define the vision for digital products, ensuring that stakeholders, and design and development activities remain aligned to the ultimate goal for the product. You will work with vendors to shape Product Roadmaps, ensuring enhancements meet business needs and that new features and functionality from routine product releases are exploited. You will continuously review digital product capabilities against business capabilities, presenting opportunities to senior stakeholders that leverage digital products.
We are looking for someone who has experience of managing resident-facing digital products, including resident portals, apps and CRM platforms, with a proven track record of delivering service improvements. You will have experience managing product backlogs, engaging senior stakeholders, and working with third-party suppliers to deliver change. Strong knowledge of Microsoft Dynamics 365, excellent communication skills, and the ability to influence at all levels are essential.
You will be able to demonstrate these essential skills:
- Proven experience managing resident facing digital products (e.g. resident portals and apps, CRM, contact management platforms).
- Proven track record of delivering measurable product improvements in user experience or efficiency.
- Proven experience of managing product backlogs at an epic and user story level, with experience of leading effective product engagement with senior stakeholders.
- Experience working with MS Dynamics 365, Contact Management Systems and Resident Portals.
- Experience managing third party suppliers and partners to define proposals and deliver product change.
- Able to lead, engage, and influence at all levels.
- Excellent knowledge of MS Office 365 tools.
- Excellent written, numerical, facilitation, and presentation skills.
- Demonstrates the Guinness Behaviours.
- Demonstrates the Guinness Leadership and Management Standard.
Key Outcomes:
- Deliver intuitive, accessible, user and resident centred digital capabilities.
- Drive continuous improvement to achieve defined KPIs such as increased digital adoption, reduced service costs, improved operational efficiency, and enhanced data insights.
- Be accountable for all digital products from discovery and roadmap planning through to delivery and optimisation, ensuring alignment with organisational strategy and regulatory requirements.
- Collaborate effectively with operational teams, IT Services, and external partners to deliver scalable digital solutions, while fostering innovation.
Desirable skills:
- Experience of core housing and asset management business processes.
Qualifications
Essential:
- Product Management qualification e.g., BCS Practitioner Certificate in Digital Product Management.
Desirable:
- Microsoft functional consultation certifications in Customer Service and/or Power Platform.
If you’re interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.
Digital Product Manager employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like The Guinness Partnership!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at The Guinness Partnership would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at The Guinness Partnership through your school's career services!
We think you need these skills to ace Digital Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Digital Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Digital Product Manager position at The Guinness Partnership. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at The Guinness Partnership
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
