JOB DESCRIPTION
About the role
Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am - 7pm Monday - Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.
We currently operate a hybrid working model that blends office, on-site and home working.
The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.
What we are looking for
You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands‑on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications.
You will also be able to demonstrate these essential skills:
- Up to date knowledge of building construction, maintenance, repairs and safety legislation.
- Experience of leading, managing, developing and motivating teams.
- Up to date knowledge of housing sector best practice and relevant legislation.
- Knowledge and experience of sub-contractor management.
- Experience of successfully delivering an excellent customer focussed repair service.
- Experience of repairs management information systems.
- Excellent oral and written communications.
- Ability to manage and performance manage operational teams.
- Demonstrate the Guinness Behaviours.
Desirable Skills:
- Experience of working as part of a management team delivering front line services.
- Excellent organisational and time management skills.
Essential Qualifications:
- Relevant Technical qualification - trade NVQ level 3 or equivalent.
- NVQ III First Line Management.
Desirable Qualifications:
- Site Management Safety (SMSTS).
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
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Service Manager - Repairs in Crewe employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
