At a Glance
- Tasks: Support residents in their housing journey and ensure smooth application processes.
- Company: A resident-focused organisation dedicated to making a difference in the community.
- Benefits: Full-time, permanent role with opportunities for personal growth and development.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real impact by helping people find their homes and navigate housing services.
- Qualifications: Experience in customer service, strong communication skills, and knowledge of Microsoft Office.
JOB DESCRIPTION
If you enjoy helping people and want to make a real difference to residents navigating their housing journey, this could be the perfect next step.
We are looking for a proactive Application Assistant to join our team in Oldham on a full time, permanent contract.
In this role, you will be part of a fast paced housing applications advice service, supporting new and transferring residents through a smooth and positive lettings journey.
The work involves ensuring all application tasks are completed in line with allocation policies and legal requirements.
It also includes keeping resident information accurate and up to date in our systems, while working closely with colleagues across the organisation to deliver a service that consistently meets or exceeds expectations.
What we are looking for We are a resident focussed organisation, so we know that how we do things is just as important as what we do.
Not only will you have previous experience providing customer service, but you will also have great oral and written communications along with a willingness to go the extra mile to get the job done.
You will also be able to demonstrate
- Proven experience in delivering excellent customer service.
- Strong ability to work methodically, follow established procedures, and accurately record data and information.
- Confident in providing clear and accurate responses to routine customer enquiries via telephone, email, text and in writing.
- Effective oral and written communication skills.
- Good working knowledge of Microsoft Office applications.
- Experience of administrative systems and processes.
- Understanding of the social housing sector.
- Ability to work effectively and independently without close supervision.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.
Please apply with a CV and a covering letter detailing how you meet the essential criteria.
TGPCVL
Applications Assistant employer: The Guinness Partnership
Guinness is an exceptional employer, offering a dynamic work environment in Oldham with a strong commitment to employee growth and innovation. Our hybrid working model promotes a healthy work-life balance, while our investment in cutting-edge digital tools like Microsoft Dynamics 365 and AI technologies ensures that you will be at the forefront of digital product management. Join us to make a meaningful impact on resident experiences and operational efficiency, all within a supportive culture that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Guinness Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Guinness Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Applications Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Guinness Partnership:Your cover letter is your chance to shine! Tell us why you want to work at The Guinness Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Guinness Partnership!
How to prepare for a job interview at The Guinness Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
