At a Glance
- Tasks: Deliver high-quality support in planning and help shape sustainable communities.
- Company: Join West Northamptonshire Council, a forward-thinking organisation committed to community development.
- Benefits: Competitive salary, diverse benefits, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a dynamic workplace with growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Interest in planning and strong communication skills are a plus.
We are seeking a motivated and customer‑focused individual to join our Planning Service team. You will play a key role in delivering high‑quality Development Management support and helping to shape sustainable communities.
Responsibilities
- Provide excellent customer service in every interaction and engage professionally with the public, Councillors and internal colleagues.
- Respond promptly and effectively to enquiries and support requests, ensuring clear, helpful and timely assistance.
- Work closely with the Customer Contact Centre and support the Complaints and Customer Feedback teams where necessary.
- Support the timely handling of customer, MP and Councillor complaints and feedback, ensuring consistent service standards.
- Maintain accurate, up‑to‑date records and contribute to data input into DEF and other IT systems to meet statutory and corporate performance indicators.
- Contribute to the Council’s place shaping agenda, supporting the delivery of development that delivers the right schemes in the right place at the right time.
Qualifications
- Experience or interest in planning and development services is desirable.
- Strong communication, organisational and IT skills are required.
Benefits
Complete list of employee benefits available on our careers site.
About Us
At West Northamptonshire Council, we value people who thrive with ambition, innovate, and empower each other. Our vision is to make West Northants a great place to live, work, visit and thrive. We are committed to diversity, equality, equity, and inclusion and are a disability confident employer and partners in the Armed Forces Covenant and Care Leaver Covenant.
Equal Opportunities
We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. If you require reasonable adjustments during the application process, please contact careers@westnorthants.gov.uk.
Job Details
- Salary: £39,190 – £41,797 per annum.
- Working Hours: 37 hours per week.
- Contract Type: Full Time, fixed term until July 2027.
- Location: Towcester, United Kingdom.
- Closing Date: 28 June 2026.
Planning Officer in Towcester employer: The Guildhall Northampton
West Northamptonshire Council is an excellent employer that prioritises employee growth and community impact, making it a rewarding place to work as a Planning Officer. With a strong commitment to diversity, equity, and inclusion, the council fosters a supportive work culture where innovation and ambition are encouraged. Located in Towcester, employees benefit from a collaborative environment that values customer service excellence and offers a comprehensive range of employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Officer in Towcester
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We think you need these skills to ace Planning Officer in Towcester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Guildhall Northampton and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Guildhall Northampton
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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