At a Glance
- Tasks: Manage complex Council Tax recovery cases and support a high-performing team.
- Company: West Northants Council, dedicated to community service and employee development.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a diverse and inclusive workplace committed to your success.
- Why this job: Make a real difference in your community while advancing your career.
- Qualifications: Experience in Revenues with strong knowledge of Council Tax recovery.
The predicted salary is between 39190 - 41797 £ per year.
About The Role
At West Northants Council, it’s about our people and the difference they make. As a Council Tax Recovery Senior Officer, you’ll play a key role within our Revenues & Benefits service, helping to ensure income is collected accurately and efficiently to support vital services for our communities. You’ll act as a specialist in Council Tax recovery, handling complex cases while supporting the wider team to deliver a high-quality, customer-focused service. This is an excellent opportunity to take the next step in your career, using your expertise to influence performance, improve processes and help shape a resilient, high-performing team.
What will you be doing?
- Take ownership of complex Council Tax recovery cases, ensuring they are managed accurately and in line with legislation while helping to maximise collection rates.
- Support and guide Recovery Officers, providing advice, coaching and quality assurance to maintain high standards across the team.
- Monitor performance, allocate workloads and assist Team Leaders with reporting, system improvements and policy development.
- Work closely with colleagues and customers to promote a customer-first approach while ensuring recovery processes are timely, compliant and effective.
About You
- Experienced Revenues professional with strong knowledge of Council Tax recovery and the confidence to handle complex cases.
- Highly organised, able to manage competing priorities and work to tight deadlines while maintaining accuracy and attention to detail.
- Excellent communication and influencing skills, able to support colleagues, provide constructive feedback and engage with customers in a professional and empathetic way.
- Proactive, solutions‑focused and comfortable taking the lead when needed, and committed to continuous improvement and delivering high-quality outcomes, reflecting the THRIVE values.
Job Details
- Salary £39,190 - £41,797 (Annual)
- Working Hours 37 per week
- Contract Type Full Time
- Job Reference Ref/162341/8806
- Closing Date 5 July 2026
- Job Category Revenues and Benefits
- Location Northampton, United Kingdom
Equal Opportunities
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximise their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. If you need additional support or reasonable adjustments during the application process, please email careers@westnorthants.gov.uk for support.
Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.
