At a Glance
- Tasks: Investigate parking and traffic contraventions, ensuring accurate responses to appeals.
- Company: Join a forward-thinking council committed to diversity and inclusion.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Other info: Permanent role with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong attention to detail and understanding of legislation required.
The predicted salary is between 28716 - 30251 £ per year.
We are seeking a detail-oriented and proactive Enforcement Investigation Officer to join our team, playing a key role in the assessment and resolution of appeals relating to parking, bus lane, and moving traffic contraventions. The role requires a high level of accuracy, attention to detail, and commitment to staying up to date with relevant legislation and regulations.
Responsibilities
- Investigate and respond to challenges, representations, and appeals against Penalty Charge Notices (PCNs), ensuring accurate responses are issued within statutory timeframes and in compliance with legislation and council policies.
- Represent the Council at Traffic Penalty Tribunal hearings (telephone, video, post, or in person), preparing and submitting comprehensive evidence within strict deadlines.
- Make informed, real-time decisions during hearings, including agreeing to case cancellations or accepting reduced payments where appropriate.
- Process permit applications in line with council policy and support essential back-office functions, including managing the permit mailbox, conducting compliance checks, and taking action in cases of misuse.
Requirements
- Exceptional attention to detail and strong organisational skills.
- Comprehensive understanding of relevant legislation and regulations.
- Commitment to delivering high standards of customer service and confident application of policy and legal frameworks.
Benefits
Our benefits include a comprehensive package of benefits which you can view on our careers site.
EEO Statement
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximise their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
Job Details
- Salary: £28,716 - £30,251 per annum
- Working Hours: 37 per week
- Contract Type: Full time (Permanent)
- Job Reference: Ref/53/8777
- Closing Date: 12 July 2026
- Location: Northampton, United Kingdom
Enforcement Investigation Officer in Northampton employer: The Guildhall Northampton
Join a forward-thinking council in Northampton as an Enforcement Investigation Officer, where your meticulous attention to detail and commitment to customer service will be valued. We offer a supportive work culture that prioritises employee growth and inclusivity, alongside a comprehensive benefits package designed to enhance your professional journey. With opportunities to represent the Council at hearings and engage with the community, this role provides a meaningful way to contribute to local governance while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Enforcement Investigation Officer in Northampton
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like The Guildhall Northampton, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like The Guildhall Northampton and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Enforcement Investigation Officer in Northampton
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Guildhall Northampton and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Guildhall Northampton
✨Get to Know Public Sector Values
Before your interview with The Guildhall Northampton, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for The Guildhall Northampton.
