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- Tasks: Provide exceptional customer service and manage visitor procedures at our Breeding Centre.
- Company: Join Guide Dogs, a life-changing organisation dedicated to helping those with sight loss.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a great pension scheme.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
Guide Dogs - Where Purpose and Paws Come Together. Come and join us as a friendly and knowledgeable Reception Coordinator at our Breeding Centre and be part of something life‑changing - helping people with sight loss live the life they choose.
About the Role: As a Reception Coordinator at Guide Dogs, you’ll focus on exceptional customer service, providing efficient and effective support to site visitors and employees. The Reception Coordinator will provide an efficient, friendly and knowledgeable presence, ensuring calls, deliveries and visitors are dealt with according to agreed procedures. The Reception Coordinator will ensure security procedures are followed by maintaining accurate visitor records and by ensuring agreed Health & Safety procedures are adhered to at all times. This role is site-based at our National Breeding Centre near Leamington Spa, 35 hours per week, Monday - Friday.
Key Responsibilities:
- Provide front‑of‑house reception services
- Coordinate and maintain reception cover
- Manage visitor and security procedures
- Handle mail and office support tasks
You’ll have a confident and collaborative approach to managing operational delivery and supporting a high-performing team. You’ll enjoy working in a collaborative and innovative environment with a dedicated focus on promoting professional best practice, whilst being committed to leading a team that transforms lives and supports independence for people with sight loss. You’ll act with integrity and honesty in everything you do.
Skills and Competencies:
- Excellent verbal and written communication skills, and excellent listening skills.
- Good level of ability and familiarisation with Microsoft Office applications such as Outlook, Word and Excel.
- Experience of multi-tasking and prioritising tasks.
- Experience in a front-line customer service environment with experience of managing visitors and representing the organisation with a positive attitude and professional appearance.
- Knowledge of customer service principles and practices.
We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
- 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
- Real Living Wage Employer
- Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
- The option to buy and sell annual leave
- Discounts and cash-back scheme
- Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
- And lots more!
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Reception Coordinator in Royal Leamington Spa employer: The Guide Dogs for the Blind Association
Contact Detail:
The Guide Dogs for the Blind Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Coordinator in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research Guide Dogs and their mission. When you understand their values, you can tailor your approach during interviews and show how you align with their purpose.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-line role like Reception Coordinator. Wear something professional that reflects your positive attitude and readiness to represent the organisation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Reception Coordinator in Royal Leamington Spa
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with our mission at Guide Dogs.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves excellent verbal and written skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Know Your Purpose
Before the interview, take some time to understand Guide Dogs' mission and values. Familiarise yourself with how they help people with sight loss. This will not only show your genuine interest in the role but also help you connect your personal values with the organisation's purpose.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a visitor or resolved a challenging situation. This will demonstrate your ability to provide exceptional support, which is crucial for a Reception Coordinator.
✨Practice Your Communication
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or family member. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Be Ready to Discuss Health & Safety
Familiarise yourself with basic health and safety procedures relevant to a reception environment. Be prepared to discuss how you would handle visitor records and security protocols. Showing that you understand the importance of these procedures will reflect your readiness to maintain a safe and efficient front-of-house operation.