At a Glance
- Tasks: Engage with supporters through calls to drive fundraising and support people with sight loss.
- Company: Join Guide Dogs, a purpose-driven organisation making a real difference in people's lives.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a great pension scheme.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Be part of a life-changing mission while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus experience in customer service or sales.
The predicted salary is between 34331 - 41960 £ per year.
Guide Dogs - Be Part of Something Life‑Changing
Come and join us as a proactive and purpose‑led Telefundraising Executive and be part of something life‑changing - helping people with sight loss live the life they choose.
As a Telefundraising Executive at Guide Dogs, you’ll play a key role in generating vital income that helps people with sight loss live the life they choose.
Through engaging conversations with supporters and potential supporters, you’ll deliver effective fundraising campaigns, maximise supporter engagement, and contribute to achieving ambitious income generation targets.
The Telefundraising Executive will be an expert in outbound fundraising, supporter engagement, relationship building, and achieving results within a target-driven environment, while ensuring compliance with industry standards and delivering an exceptional supporter experience.
Our Telefundraising Executives play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
For this role, you'll be working 35 hours per week, from 10:00am to 6:00pm, Monday to Friday.
Depending on your location, you will be required to attend the office once a week.
Once or twice a year, you may be required to travel to the Reading office for team meetings and/or training sessions.
The initial induction period will require attendance at the Reading office for two days.
We welcome applications from candidates based outside of Reading.
Key Responsibilities
- To make outbound fundraising calls to our valued supporters and potential supporters, achieving both individual and team targets to maximise return on investment.
- Achieving income generation and attrition whilst maintaining the best level of supporter satisfaction possible.
- Remaining compliant and ensuring quality standards are met in line with industry legislation.
- To be the voice of Guide Dogs across our campaigns such as Sponsor A Puppy, Lucky Lottery, Gift Aid and Legacy and to passionately execute the vision, aim and purpose of Guide Dogs to our supporters.
- Maintaining a quality service to our supporters ensuring compliance and best practice in line with industry legislation.
- To provide and share feedback on campaigns to ensure that performance and income fulfils potential.
- To assist in training colleagues, contribute to the goals & overall strategic direction of the team.
You’ll have a results‑driven and supporter‑focused approach to fundraising, customer engagement, and achieving targets.
You’ll enjoy working in a fast‑paced, target‑driven environment with a dedicated focus on building rapport with supporters, delivering excellent service, and maximising fundraising opportunities, whilst being committed to providing an outstanding supporter experience and helping Guide Dogs generate the income needed to support people with sight loss.
You’ll act with integrity and honesty in everything you do.
Skills and Competencies
- 5 GCSE’s including Maths and English at grade C and above or equivalent (QCF level 2 / SQCF level 5).
- Call centre, customer service, sales or marketing experience.
- Worked within a target driven environment.
- A proven track record and experience in a results‑driven telemarketing environment and of meeting and exceeding targets.
- Experience of using databases.
- Excellent knowledge of Microsoft Office including Word, Excel and Power Point.
- Confident and enthusiastic, with a friendly and professional phone manner.
- Good at building rapport with the ability to recognise potential issues from supporter conversation and elevate for investigation.
We wouldn’t be able to change the lives of people with sight loss without our people.
That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
- 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
- Real Living Wage Employer
- Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
- The option to buy and sell annual leave
- Discounts and cash‑back scheme
- Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Our Commitment to Diversity and Inclusion
Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity.
Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
We don’t want you to ‘fit’ our culture, we want you to enrich it.
Safer recruitment
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with.
As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years.
If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
At Guide Dogs, we believe in fair and equitable hiring practices.
A criminal record will not automatically disqualify an applicant from consideration for a position.
Each case will be evaluated individually.
We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
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Telefundraising Executive in Reading employer: The Guide Dogs for the Blind Association
The Guide Dogs for the Blind Association is an exceptional employer that prioritises the welfare of both its employees and the dogs they care for. With a supportive work culture that encourages collaboration and professional growth, you will have the opportunity to make a meaningful impact in the lives of guide dog owners and their canine companions. Located in Maidstone, this role offers a unique chance to engage with a passionate community while enjoying a balanced work-life schedule.
Contact Details:
The Guide Dogs for the Blind Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telefundraising Executive in Reading
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Guide Dogs for the Blind Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Guide Dogs for the Blind Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Guide Dogs for the Blind Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The Guide Dogs for the Blind Association. Apply directly through us to stand out!
We think you need these skills to ace Telefundraising Executive in Reading
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Guide Dogs for the Blind Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Telefundraising Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Guide Dogs for the Blind Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
