At a Glance
- Tasks: Lead the transition of core supporter systems and ensure service continuity.
- Company: Guide Dogs, a life-changing charity supporting people with sight loss.
- Benefits: 26 days annual leave, flexible benefits, excellent pension scheme, and discounts.
- Other info: Hybrid role with opportunities for career growth and personal development.
- Why this job: Make a real difference while managing impactful technology transitions.
- Qualifications: Experience in service transition, stakeholder management, and systems integration.
The predicted salary is between 63000 - 77000 £ per year.
Come and join us as a CRM Stabilisation Transition Manager, and be part of something life‑changing - helping people with sight loss live the life they choose.
About the Role
As a CRM Stabilisation Transition Manager at Guide Dogs, you’ll safeguard the continuity of Guide Dogs’ core supporter systems during a period of design and transition, leading the safe decommissioning of Guide Dogs' in-house business-critical integration hub, while strengthening and stabilising the connections with Salesforce, Agresso and other core systems.
The Transition Manager will be an expert in managing large-scale technology transitions, operational change, and service continuity, with the ability to oversee complex dependencies, prioritise demand, and drive successful system decommissioning.
Bring strong governance, stakeholder management, and risk assessment skills to ensure operational resilience and readiness for future transformation.
Our CRM Stabilisation Transition Manager will play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
This is a hybrid role, combining both remote and office-based working.
The successful candidate will be required to work from and have the ability to access our Leamington Spa, London, and Reading offices as business needs require.
Working hours are Monday to Friday, 9:00am to 5:00pm.
Key Responsibilities
- Apply transition management and change planning to maintain service continuity, while using product management methods such as backlog ownership, demand control, and forward planning to coordinate and risk assess demand.
- Coordinate the assessment and management of operational impacts arising from CRM decommissioning, ensuring that dependencies, risks and readiness activities affecting Salesforce are identified and appropriately addressed by the Salesforce Platform Manager and other stakeholders.
- Establish technical control and governance around all change requests affecting data, processes, or development across the supporter systems landscape.
- Own the operational relationship with the IS helpdesk, ensuring consistent incident, problem, and request handling aligned to agreed service levels.
You
You'll have a structured and forward-thinking approach to managing complex technology transitions, service continuity, and operational change.
You'll enjoy working in evolving environments, with a dedicated focus on demand management, governance, risk assessment, and cross-functional coordination, whilst being committed to maintaining business-critical services, reducing operational risk, and delivering successful transformation and decommissioning outcomes.
You'll act with integrity and honesty in everything you do.
Skills and Competencies
- Leading or contributing to service transition, change planning or release coordination (ideally aligned to ITIL).
- Managing stakeholder expectations, alignment, and communication across business and technical groups.
- Fundamentals of systems integration (data flows, upstream/downstream impacts, dependencies).
- Ability to design and implement new processes where none currently exist.
- Skilled at prioritising and sequencing work, balancing short-term continuity with long-term transition goals.
We wouldn’t be able to change the lives of people with sight loss without our people.
That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
- 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
- Real Living Wage Employer
- Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
- The option to buy and sell annual leave
- Discounts and cash-back scheme
- Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
#J-18808-Ljbffr
CRM Stabilisation Transition Manager in Reading employer: The Guide Dogs for the Blind Association
The Guide Dogs for the Blind Association is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both its employees and the dogs in their care. Located in the picturesque Royal Leamington Spa, the National Breeding Centre provides ample opportunities for professional growth and development, alongside generous benefits such as 26 days of annual leave and a flexible benefits pot, making it a rewarding place to work for those passionate about animal welfare.
Contact Details:
The Guide Dogs for the Blind Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Stabilisation Transition Manager in Reading
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like CRM Stabilisation Transition Manager at The Guide Dogs for the Blind Association!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like The Guide Dogs for the Blind Association or be willing to refer you for that CRM Stabilisation Transition Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from The Guide Dogs for the Blind Association who’s on the lookout for their next CRM Stabilisation Transition Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time CRM Stabilisation Transition Manager role at The Guide Dogs for the Blind Association!
We think you need these skills to ace CRM Stabilisation Transition Manager in Reading
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at The Guide Dogs for the Blind Association. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at The Guide Dogs for the Blind Association. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
