At a Glance
- Tasks: Process fundraising transactions and ensure accurate income allocation for campaigns.
- Company: Join Guide Dogs, a purpose-driven organisation making a difference for people with sight loss.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a great pension scheme.
- Other info: Office-based role in Reading with excellent career growth opportunities.
- Why this job: Be part of a life-changing mission while developing your skills in a supportive environment.
- Qualifications: Experience in data processing and strong organisational skills required.
The predicted salary is between 18900 - 23100 £ per year.
Come and join us as a self‑motivated and purpose‑driven Fulfilment Officer, and be part of something life‑changing - helping people with sight loss live the life they choose About the
Role: As a Fulfilment Officer Guide Dogs, you’ll provide an income processing service for fundraising campaigns. be an expert at reviewing and processing transactions received at Head Office.
Our Fulfilment Officer's play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
You will work 35 hours per week, Monday to Friday, typically between 9am and 5pm.
This role is an office based role working from our Reading Hub.
Key
Responsibilities: To actively review and process all transactions received at Head Office and query any anomalies which may arise, including correct donor, campaign, product and cost centre information.
Review all campaign paperwork and allocate income to the correct campaign and donor on the fundraising database.
Adhere to the current Service Level Agreements.
Process and reconcile credit card donations including PDQ.
Capture and fulfil payments queries.
You: You’ll have a approach to managing fundraising transactions.
You’ll enjoy working in a collaborative and innovative environment with a dedicated focus on promoting professional best practice.
You’ll act with integrity and honesty in everything you do.
Skills and
Competencies: Experience in a data processing environment with high volumes and working to SLA’s.
Microsoft software including Excel, Word and Outlook.
Knowledge of Gift Aid and Data Protection.
Good organisational skills and a professional approach to customer service.
We wouldn’t be able to change the lives of people with sight loss without our people.
That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make. 26 days annual leave.
After three years of continuous employment, this increases to 28 days plus bank holidays.
Real Living Wage Employer Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits The option to buy and sell annual leave Discounts and cash-back scheme Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution) And lots more!
For high volumes of applications, we reserve the right to close adverts earlier than advertised. #J-18808-Ljbffr
Fulfilment Officer employer: The Guide Dogs for the Blind Association
The Guide Dogs for the Blind Association is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both its employees and the dogs in their care. Located in the picturesque Royal Leamington Spa, the National Breeding Centre provides ample opportunities for professional growth and development, alongside generous benefits such as 26 days of annual leave and a flexible benefits pot, making it a rewarding place to work for those passionate about animal welfare.
Contact Details:
The Guide Dogs for the Blind Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Guide Dogs for the Blind Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Guide Dogs for the Blind Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Guide Dogs for the Blind Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The Guide Dogs for the Blind Association. Apply directly through us to stand out!
We think you need these skills to ace Fulfilment Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Guide Dogs for the Blind Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Fulfilment Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Guide Dogs for the Blind Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
