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- Tasks: Support operations, manage enquiries, and coach staff in a dynamic office environment.
- Company: Join a compassionate team dedicated to making a difference for those with sight loss.
- Benefits: Flexible benefits, generous holiday allowance, and a matched pension scheme.
- Why this job: Make a real impact while enjoying a varied role with great career development.
- Qualifications: Organisational skills and a passion for helping others.
- Other info: Opportunity to travel and engage with diverse teams across the South-West.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an organised, people-focused Operations Support Supervisor to join our team in Exeter. This is an on-site role working closely with colleagues across the office, Monday to Friday, 9am to 5pm (35 hours per week). You’ll also occasionally travel to other South-West locations such as Bristol and Southampton, usually once or twice a quarter to support wider operational needs.
Responsibilities
- You’ll work with the Operations Support Manager to keep office policies up to date, manage customer enquiries professionally, and provide coaching and guidance to staff and volunteers.
- Your responsibilities will include handling correspondence, maintaining accurate records, supporting Guide Dogs service teams, coordinating equipment and mailings, and assisting volunteers such as puppy raisers and fosterers.
- You will act as the first point of contact in the office, greeting visitors, managing post, and overseeing meeting rooms, hot desks, and general office standards.
- You’ll support health and safety activities, liaise with Workplace Services, oversee pool vehicles, maintain stock levels, and ensure donations are processed correctly.
- You’ll also help train colleagues on office systems and support local events and visits.
If you thrive in a varied role where no two days are the same and want to make a real difference, we’d love to hear from you.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
Operations Support Supervisor in Exeter employer: The Guide Dogs for the Blind Association
Contact Detail:
The Guide Dogs for the Blind Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Supervisor in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so show us your people-focused side!
✨Tip Number 3
Practice common interview questions with a mate. This will help you articulate your experience and how it aligns with the Operations Support Supervisor role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in our minds.
We think you need these skills to ace Operations Support Supervisor in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Supervisor role. Highlight your organisational skills and people-focused approach, as these are key traits we’re looking for.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate to managing customer enquiries and supporting teams. We want to see how you’ve made a difference in similar positions!
Be Professional Yet Personable: Since you’ll be the first point of contact in our office, it’s important to convey a friendly yet professional tone in your application. Let your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Supervisor. Familiarise yourself with the key tasks like managing customer enquiries and supporting service teams. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is people-focused, be ready to share examples of how you've successfully coached or guided others in previous positions. Think about specific situations where you’ve helped colleagues or volunteers, as this will highlight your ability to work well with a diverse team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Organisational Skills
As an Operations Support Supervisor, being organised is key. Be prepared to discuss how you manage multiple tasks and maintain accurate records. You might even want to share a system or tool you use to stay on top of your responsibilities, which can impress your interviewers.
