Digital Performance Analyst (Atherton, London or Reading based)

Salary: Starting at £31,000 per annum + £4,200 London Weighting if London based.

As a Digital Performance Analyst, you will play a crucial role in improving digital user journeys for individuals with sight loss. With your expertise in digital analytics and user experience, you will identify trends, uncover opportunities, and drive measurable improvements across key digital platforms, including Google Analytics, Microsoft Clarity, and social media.

You will combine quantitative and qualitative analysis to provide clear, actionable insights through reports and dashboards, using tools like Google Looker Studio. Collaborating closely with Digital Marketing, Digital Content, and Digital Production teams, you will optimise user journeys, support data collection through tracking methods like UTMs and QR codes, offering guidance on best practices to enhance digital engagement and improve the overall user experience.

We value in-person collaboration with our teams and support hybrid working arrangements, so you have flexibility to work in a way that’s best for you with options to work from either our Reading, London or Atherton office. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. We are looking for you to attend the office at least 2 days per week, the remainder of your week may be spent working from home.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person‑centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

How to apply:

• When you are ready to apply, submit an online application form via this page.
• If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
• As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
• You will also be asked to complete a few job‑specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page.

Our Commitment to Diversity and Inclusion:

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding:

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.