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- Tasks: Provide exceptional customer service to fundraising volunteers and supporters.
- Company: Join Guide Dogs, a mission-driven organisation making a real difference.
- Benefits: Flexible benefits, generous holiday allowance, and a matched pension scheme.
- Why this job: Make an impact while working in a fun, dog-friendly environment.
- Qualifications: Strong communication skills and ability to manage multiple priorities.
- Other info: Opportunities for continuous learning and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our community fundraising executive team is a key part of that journey.
As a Community Fundraising Customer Executive, you’ll be assisting our supporters, volunteers, and internal teams with their vital fundraising endeavours. Whether it’s answering questions, sending fundraising material, or solving problems, you’ll ensure every interaction leaves our supporters and volunteers feeling valued, informed, and inspired.
We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters, volunteers and colleagues. As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience while working to agreed service levels and ensuring no detail is missed.
This role will be office based at our Atherton site. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
Key Responsibilities- Be the first point of contact for fundraising volunteers and supporters, using your extensive knowledge of guide dog fundraising and other services to provide excellent front-line support by phone, electronically or by post.
- Obtain information to handle enquiries, record all interactions on relevant databases ensuring the highest level of accuracy and within agreed timescales.
- Assist in the production and distribution of support materials to stakeholders (fundraising groups, volunteers etc.)
- Be responsible for the coordination and fulfilment of all speaker requests, fully engaging with our speaker programme to help spread the work of Guide Dogs and work with key volunteers.
- Support staff and volunteers in the use of systems and procedures within Community Fundraising.
- Provide support and guidance to volunteers/supporters for queries relating to fundraising income banking.
- Coordinate the completion of year end audit requirements for our fundraising groups.
- Maintain relevant databases and produce reports as required.
- Take ownership for own workload, using knowledge and initiative to problem solve and work within SLA’s.
- Use initiative and emotional intelligence, remaining person centred to adapt style and content of any interaction to effectively build lasting relationships.
- Develop good working relationships with volunteers/supporters highlighting any areas of concerns to relevant line manager.
- Work as a team on the collation of relevant information into the working knowledge database and help maintain the accuracy of that information.
- Take ownership of issues and complaints in a supportive and diplomatic manner aiming for the highest level of supporter satisfaction.
- Immediately escalate any issues with safeguarding, compliance or workload to the Community Fundraising Supervisor.
- Understand and comply with General Data Protection Regulations in respect of all records held and processed and all customer enquiries.
Guide Dogs is a learning organisation, and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development.
Community Fundraising Customer Service Executive in Atherton employer: The Guide Dogs for the Blind Association
Contact Detail:
The Guide Dogs for the Blind Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Fundraising Customer Service Executive in Atherton
✨Tip Number 1
Get to know the company inside out! Research Guide Dogs, their mission, and their community fundraising efforts. This way, when you chat with them, you can show off your knowledge and passion for their cause.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with supporters and volunteers, it’s crucial to convey information clearly and empathetically. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in your approach! If you get the chance to connect with someone from the team, don’t hesitate to ask questions about their experiences. This shows your enthusiasm and helps you understand what they value in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and personality right from the start. We’re rooting for you!
We think you need these skills to ace Community Fundraising Customer Service Executive in Atherton
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond to help others, especially in fast-paced environments. We love seeing candidates who genuinely care about making a difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. Use keywords from the posting, like 'supporters', 'volunteers', and 'fundraising', to show us you understand what we're all about. This helps us see how you'd fit right in with our team!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. This will help us quickly grasp your qualifications and why you’d be a great fit for the Community Fundraising Executive role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Guide Dogs and our mission while you’re at it!
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Guide Dogs and their fundraising initiatives. Familiarise yourself with their mission and values, as well as any recent campaigns. This will not only show your genuine interest but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you solved problems or went above and beyond for a customer. Be ready to discuss how you can apply those skills in a fast-paced environment like this one.
✨Demonstrate Your Team Spirit
Since this role involves working closely with volunteers and colleagues, be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively, highlighting your ability to build relationships and communicate clearly with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Consider asking about the support available for volunteers or how success is measured in the role.
