At a Glance
- Tasks: Support fundraising efforts by assisting volunteers and ensuring exceptional customer service.
- Company: Guide Dogs, dedicated to helping people with sight loss live independently.
- Benefits: 26 days annual leave, flexible benefits, discounts, and a great pension scheme.
- Other info: Join a passionate team and enjoy excellent career development opportunities.
- Why this job: Make a real difference while working in a fun, dog-friendly environment.
- Qualifications: Strong communication skills and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 € per year.
This 7-month fixed term opportunity will be office based at our Atherton site. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.
Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our community fundraising executive team is a key part of that journey.
As a Community Fundraising Customer Executive (internally known as Community Fundraising Executive), you’ll be assisting our supporters, volunteers, and internal teams with their vital fundraising endeavours. Whether it’s answering questions, sending fundraising material, or solving problems, you’ll ensure every interaction leaves our supporters and volunteers feeling valued, informed, and inspired.
We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters, volunteers and colleagues. As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience while working to agreed service levels and ensuring no detail is missed.
What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do.
Key Responsibilities- Be the first point of contact for fundraising volunteers and supporters, using your extensive knowledge of guide dog fundraising and other services to provide excellent front-line support by phone, electronically or by post.
- Obtain information to handle enquiries, record all interactions on relevant databases ensuring the highest level of accuracy and within agreed timescales.
- Assist in the production and distribution of support materials to stakeholders (fundraising groups, volunteers etc.)
- Be responsible for the coordination and fulfilment of all speaker requests, fully engaging with our speaker programme to help spread the work of Guide Dogs and work with key volunteers.
- Support staff and volunteers in the use of systems and procedures within Community Fundraising.
- Provide support and guidance to volunteers/supporters for queries relating to fundraising income banking.
- Coordinate the completion of year end audit requirements for our fundraising groups.
- Maintain relevant databases and produce reports as required.
- Take ownership for own workload, using knowledge and initiative to problem solve and work within SLA’s.
- Use initiative and emotional intelligence, remaining person centred to adapt style and content of any interaction to effectively build lasting relationships.
- Develop good working relationships with volunteers/supporters highlighting any areas of concerns to relevant line manager.
- Work as a team on the collation of relevant information into the working knowledge database and help maintain the accuracy of that information.
- Take ownership of issues and complaints in a supportive and diplomatic manner aiming for the highest level of supporter satisfaction.
- Understand and comply with General Data Protection Regulations in respect of all records held and processed and all customer enquiries.
We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
- 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
- Real Living Wage Employer
- Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
- The option to buy and sell annual leave
- Discounts and cash-back scheme
- Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
- And lots more!
Community Fundraising Customer Executive in Atherton employer: The Guide Dogs for the Blind Association
At Guide Dogs, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of those with sight loss. Our Atherton office fosters a supportive and dynamic work culture where every team member is encouraged to be an ambassador for our mission, all while enjoying the unique perk of working alongside dogs. With generous benefits including 26 days of annual leave, a flexible benefits pot, and a strong pension scheme, we are committed to the growth and well-being of our employees, ensuring that your contributions are recognised and rewarded.
Contact Detail:
The Guide Dogs for the Blind Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Fundraising Customer Executive in Atherton
✨Tip Number 1
Get to know the company! Research Guide Dogs and their mission. When you understand their values and goals, you can tailor your conversations to show how you can contribute to their community fundraising efforts.
✨Tip Number 2
Practice your communication skills! As a Community Fundraising Customer Executive, you'll be interacting with supporters and volunteers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to Guide Dogs. Building relationships can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Guide Dogs team and making a difference.
We think you need these skills to ace Community Fundraising Customer Executive in Atherton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of people with sight loss.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or fundraising. We’re looking for someone who can juggle multiple priorities, so share examples that showcase your ability to manage your workload effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Guide Dogs.
How to prepare for a job interview at The Guide Dogs for the Blind Association
✨Know Your Stuff
Familiarise yourself with Guide Dogs and their mission. Understand the role of a Community Fundraising Customer Executive and be ready to discuss how your skills can contribute to their goals. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you solved problems or made a positive impact on someone's experience, as this role is all about making supporters feel valued and inspired.
✨Demonstrate Your Organisational Skills
Since the job involves juggling multiple priorities, be ready to discuss how you manage your workload effectively. Share specific strategies you use to stay organised and meet deadlines, which will reassure them that you can thrive in a fast-paced environment.
✨Be Person-Centred
Emphasise your ability to build relationships and communicate clearly with supporters and volunteers. Use examples that showcase your emotional intelligence and adaptability in different situations, as these qualities are crucial for ensuring a positive experience for everyone involved.
