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- Tasks: Lead a dynamic team to enhance customer service and manage queries effectively.
- Company: Join one of Scotland's top home improvement brands with a strong reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a solid pension scheme.
- Other info: Great career growth opportunities in a modern office with an on-site bistro.
- Why this job: Make a real impact in a growing company committed to service excellence.
- Qualifications: Experience in customer service management and a background in sales or account management.
The predicted salary is between 28800 - 48000 £ per year.
Based in Dunfermline, Fife, this permanent role offers an excellent salary and benefits package. Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Service Manager.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Service Manager joins an established team and forward-thinking department. You will help lead, drive and manage the internal team and externally be a customer success champion.
Key responsibilities include:
- Being the first point of contact for handling and co-ordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of the businesses clients and keeping them and the customers updated.
Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service Manager. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial/trades retail or engineering businesses. Experience of both B2B and B2C customer service, and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial.
This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Customer Service Manager in Edinburgh employer: The GRW Group
Contact Detail:
The GRW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Know their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview. Plus, it helps you articulate your experience clearly!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. It’s a simple way to stand out from the crowd.
We think you need these skills to ace Customer Service Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing customer queries and any relevant achievements that showcase your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to the job description and show your passion for customer service.
Showcase Relevant Experience: When filling out your application, emphasise your background in customer service, especially in sectors like construction or retail. We want to see how your past roles have prepared you for this exciting opportunity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with one of Scotland’s leading brands.
How to prepare for a job interview at The GRW Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking of specific examples from your past experience where you successfully resolved customer complaints or improved service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be ready to discuss your management style and how you've motivated teams in the past. Think about times when you’ve led a project or initiative that improved customer satisfaction or operational efficiency, and be prepared to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to demonstrate your enthusiasm and curiosity about the role. Inquire about the team dynamics, the company's growth strategy, or how they measure success in customer service. It shows you’re serious about contributing to their goals.