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- Tasks: Lead a dynamic team to enhance customer service and manage queries effectively.
- Company: Join one of Scotland's top home improvement brands with a strong reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a solid pension plan.
- Why this job: Make a real impact in a growing company committed to service excellence.
- Qualifications: Experience in customer service management, ideally in fast-paced environments.
- Other info: Great career growth opportunities and ongoing training in a modern office.
The predicted salary is between 36000 - 60000 £ per year.
Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Service Manager.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Service Manager joins an established team and forward thinking department. You will help lead, drive and manage the internal team and externally be a customer success champion.
Key responsibilities include:
- Being the first point of contact for handling and co-ordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of the businesses clients and keeping them and the customers updated.
Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service Manager. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial / trades retail or engineering businesses. Experience of both B2B and B2C customer service, and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast paced environment is crucial.
This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Customer Service Manager in Dunfermline employer: The GRW Group
Contact Detail:
The GRW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, customer service approach, and recent achievements. This will help us tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service management. Think about scenarios where you’ve successfully handled complaints or improved customer satisfaction. We want you to shine and demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can contribute to our mission of delivering top-notch customer service.
We think you need these skills to ace Customer Service Manager in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in customer service, especially in fast-paced environments like construction or retail. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Be sure to mention any relevant achievements that showcase your ability to manage customer queries effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer complaints or improved processes in previous roles. We love candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at The GRW Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking of specific examples from your past experiences where you successfully resolved customer complaints or improved service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
Since this role involves managing an internal team, be ready to discuss your leadership style and how you've motivated teams in the past. Think about times when you’ve led a project or initiative that improved customer satisfaction or operational efficiency, and be prepared to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to learn more about the company culture, the team dynamics, and the challenges they face. Asking thoughtful questions shows that you’re engaged and serious about the role, plus it helps you determine if this is the right fit for you.
