At a Glance
- Tasks: Drive revenue growth and build relationships with e-commerce brands.
- Company: Fast-growing fulfilment and supply chain business with a dynamic team.
- Benefits: £40,000 salary, performance bonuses, and hybrid working options.
- Other info: Join a diverse team and enjoy excellent career development opportunities.
- Why this job: Make a real impact by helping brands scale and succeed.
- Qualifications: 3-6 years in customer-facing roles with strong relationship-building skills.
The predicted salary is between 40000 - 40000 £ per year.
The role involves working with a fast-growing fulfilment and supply chain business to find a commercially-driven Customer Success Manager to join their customer-facing team. This isn't a support role; it's a revenue role. You'll own a portfolio of scaling e-commerce and consumer brands, build genuine relationships with founders and directors, and be directly accountable for account growth, retention, and expansion - with a bonus scheme tied to what you actually deliver.
What you'll be doing:
- Drive revenue growth within your portfolio through upsell, cross-sell, and expansion conversations.
- Own strategic relationships with a portfolio of scaling brands, acting as the primary point of contact for account development and long-term growth planning.
- Lead customer onboarding from sales handover through to go-live and hypercare, coordinating across Operations, Tech, and Sales to hit milestones on time.
- Help customers adopt AI and technology capabilities, translating their operational challenges into solutions that improve performance and scalability.
- Monitor account health, manage retention risks proactively, and contribute to revenue forecasting and pipeline visibility.
What we're looking for:
- 3 to 6 years in a commercially accountable customer-facing role - CSM, account management, or strategic partnerships.
- Comfortable owning upsell, cross-sell, renewal, and NRR targets with a track record to back it up.
- Strong relationship builder with experience engaging founders, directors, and senior decision-makers.
- Data-driven and organised, able to manage multiple accounts and onboarding projects concurrently.
- Logistics or supply chain exposure is advantageous but not essential — the right commercial instincts matter more.
The package:
- £40,000 base salary.
- Performance-related bonus linked to KPI and commercial targets.
- Hybrid working.
- Full-time, permanent.
Due to the volume of applications we receive, we are not always able to respond to every applicant. If you have not heard from us within 14 days of applying, please assume your application has not been successful on this occasion.
Our client is an equal opportunities employer. They welcome applications from all suitably qualified individuals regardless of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Customer Success Manager - Fulfilment & Logistics in Tonbridge employer: The Growth Foundation
Join a dynamic and rapidly expanding fulfilment and supply chain business that prioritises employee growth and success. With a strong focus on building genuine relationships and driving revenue, you'll enjoy a performance-related bonus scheme and the flexibility of hybrid working. The company fosters a collaborative work culture that encourages innovation and offers ample opportunities for professional development, making it an excellent employer for those looking to make a meaningful impact in the e-commerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Fulfilment & Logistics in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Customer Success Manager role.
✨Tip Number 2
Showcase your skills in action! If you have a portfolio or case studies demonstrating your success in account growth and relationship building, share them during interviews. It’s all about proving you can drive revenue and make an impact.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled upsell and cross-sell situations in the past. Be ready to discuss specific examples that highlight your commercial instincts and relationship-building prowess.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Customer Success Manager - Fulfilment & Logistics in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in account management and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with senior decision-makers and driven account growth in previous positions.
Showcase Your Data Skills:Since this role is data-driven, don’t forget to mention your experience with data analysis and how it has helped you manage accounts effectively. We want to see how you can use data to improve performance and scalability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Growth Foundation
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to drive revenue growth. Be prepared to discuss specific metrics from your previous roles, like upsell rates or account retention figures. This shows you understand the commercial side of the role and can back it up with data.
✨Build Genuine Connections
This role is all about relationships, so think about how you can showcase your relationship-building skills. Prepare examples of how you've engaged with founders or senior decision-makers in the past. Authenticity goes a long way, so be yourself and let your personality shine through.
✨Understand Their Business
Research the company and its clients before the interview. Familiarise yourself with their e-commerce and logistics challenges. This will help you speak confidently about how you can add value and improve performance for their customers, showing that you're proactive and invested in their success.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in customer onboarding or account management and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
