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- Tasks: Manage inventory and supply planning across multiple sales channels and improve delivery experiences.
- Company: Fast-growing, purpose-led consumer business focused on improving wellbeing.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and clear progression opportunities.
- Why this job: Shape a scalable supply chain with real impact in a fast-paced environment.
- Qualifications: Experience in operations or supply chain, confident with data and commercial acumen.
- Other info: Join a collaborative team culture and make a difference for over one million people.
The predicted salary is between 45000 - 63000 £ per year.
Salary: c.£45,000
Location: London (Shoreditch) | Office days: Tue–Thu (hybrid) | Contract: Full-time, permanent
Our client is a fast-growing, purpose-led consumer business improving everyday wellbeing for people and families impacted by major health conditions. Their products are sold internationally (D2C, marketplaces and wholesale) and already trusted by over one million people worldwide. They are scaling quickly, with big growth potential ahead.
Responsibilities
- Own inventory and supply planning across multiple sales channels and markets including the direct to consumer Shopify site, Amazon and wholesale partners.
- Manage 3PL providers fulfilment performance and improve service levels / delivery experience.
- Drive cost efficiencies across freight, packaging and logistics.
- Oversee quality and compliance, including product standards and import/export basics (e.g., tariff codes).
- Build and maintain weekly operational reporting (availability, inbound/outbound, inventory health, risks).
- Partner with Marketing/Commercial/Finance teams on forecasting and demand planning.
- Help refine operational processes and build scalable ways of working.
- Join a weekly customer service rotation to stay close to customer experience and pain points.
Qualifications
- Demonstrable experience in operations / supply chain / commercial ops (eCommerce ideal).
- Confident with Excel and numbers, able to translate data into actions and priorities.
- Commercially astute with a growth mindset.
- Experience managing external partners (3PLs, suppliers) and keeping projects moving.
- Practical, proactive, and improvement-driven, someone who spots issues early and fixes root causes.
- Comfortable in a fast-paced growth environment (hands-on, sleeves rolled up).
Benefits
- High-impact role with real ownership in a business with strong purpose.
- Clear progression opportunity as the company scales.
- 25 days holiday + bank holidays, plus paid leave on your Birthday and additional holiday with tenure.
- Hybrid working with a collaborative team culture.
This is an opportunity to shape a scalable supply chain function with real commercial and customer impact, combining strategic leadership with hands-on operational delivery in a fast-moving environment.
We would love to respond to every application however due to the volume of applications we receive this isn’t always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities that are being managed by The Growth Foundation Talent. The Growth Foundation Talent is deeply committed to building a diverse & inclusive workplace and welcomes applications from all sections of the community.
Operations Manager employer: The Growth Foundation
Contact Detail:
The Growth Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially since they focus on improving wellbeing. Tailor your answers to show how you align with their mission.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific achievements in operations or supply chain management that demonstrate your ability to drive efficiencies and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in operations, supply chain, and any eCommerce work you've done. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving wellbeing and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Show Off Your Numbers Skills: Since the role involves a lot of data, make sure to mention your Excel prowess and any experience translating data into actionable insights. We’re keen on candidates who can turn numbers into strategies that drive growth.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Growth Foundation
✨Know Your Numbers
As an Operations Manager, you'll need to be confident with data. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in the past. Think about specific examples where your analysis led to cost savings or improved efficiency.
✨Understand the Supply Chain
Familiarise yourself with the ins and outs of supply chain management, especially in eCommerce. Be prepared to talk about your experience with 3PL providers and how you've managed relationships to ensure smooth operations. Highlight any challenges you've faced and how you overcame them.
✨Show Your Growth Mindset
This role is all about improvement and scalability. Come armed with examples of how you've identified issues early and implemented solutions. Discuss your proactive approach and how it has positively impacted previous teams or projects.
✨Engage with Customer Experience
Since you'll be joining a customer service rotation, it's crucial to show that you understand the importance of customer experience. Share any relevant experiences where you've worked closely with customers or used feedback to enhance operational processes. This will demonstrate your commitment to putting customers first.
