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- Tasks: Lead customer insights and analytics to drive growth in a fast-paced beauty brand.
- Company: Join a high-growth, digitally native beauty brand in London.
- Benefits: Enjoy hybrid working, employee discounts, and career development opportunities.
- Why this job: Make a real impact by embedding AI-driven insights into business strategies.
- Qualifications: Experience in commercial insight roles with strong analytical skills required.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
The predicted salary is between 43200 - 72000 Ā£ per year.
Location: London (Hybrid)
Sector: Consumer / Beauty & Wellness
We are recruiting a Senior Commercial and Customer Insight Manager for a high-growth, digitally native beauty brand in London to support its next phase of scale. Reporting to the Head of Growth, this role owns customer insight, CRM analytics, lifecycle performance, and commercial decision support, translating data into clear actions across growth, brand, and product teams.
Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data-driven and AI-enabled insight into a fast-moving beauty business. Critically, this role is also an AI evangelist and will lead adoption, education, and practical application of AI across demand functions, ensuring AI becomes embedded into everyday ways of working.
Key Responsibilities- Customer & Commercial Insight: Own customer and commercial insight across acquisition, retention, and lifetime value. Act as the source of truth on customer behaviour, demand drivers, and performance. Translate data into clear, actionable insight that drives growth decisions.
- CRM & Lifecycle Analytics: Lead CRM, segmentation, cohort, and lifecycle analysis. Identify opportunities to improve retention, repeat purchase, and customer contribution. Partner with Growth and CRM teams to turn insight into action.
- Commercial Decision Support: Support planning, forecasting, scenario modelling, and investment decisions. Enable teams with insight that informs channel mix, budgets, and prioritisation.
- AI-Enabled Insight: Champion practical adoption of AI across insight, CRM, and growth teams. Embed AI tools into everyday analysis and decision-making.
- Measurement & Reporting: Own insight frameworks and performance reporting. Establish a trusted single source of truth and shared metrics across teams.
- Proven experience in a commercial, insight or strategy role within a DTC, retail or fastāmoving consumer business.
- Strong analytical skills with experience using Google Analytics, BI tools (Looker, Tableau, Power BI or similar) and SQL or advanced Excel for segmentation and modelling.
- Experience building customer segments, cohorts and lifecycle strategies that drive retention and CLTV improvements.
- Comfortable building forecasts, running scenario analysis and presenting commercial recommendations to senior stakeholders.
- Experience working with CRM and eācommerce platforms (e.g. Klaviyo, Shopify) and familiarity with paid and organic acquisition channels.
- Strong project management skills and the ability to prioritise multiple initiatives in a fastāmoving environment.
- Experience in beauty, personal care or lifestyle brands.
- Handsāon experience with user research, VOC tools and survey design.
- Familiarity with advanced analytics techniques (attribution, propensity modelling).
- 4 days on site, home working each Friday
- Pension contributions on total earnings.
- Employee discounts and wellbeing support.
- Learning and development opportunities and career progression.
We are committed to building a diverse and inclusive workplace and welcome applications from people of all backgrounds and identities. Reasonable adjustments can be made for candidates with accessibility needs throughout the recruitment process. Please note: we aim to respond to all applicants where possible. If you have not heard from us within two weeks, please assume your application has not been shortlisted. With your permission, we may retain your details for future opportunities.
Senior Commercial & Customer Insight Manager in London employer: The Growth Foundation
Contact Detail:
The Growth Foundation Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Senior Commercial & Customer Insight Manager in London
āØTip Number 1
Network like a pro! Reach out to people in the beauty and wellness sector, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
āØTip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your analytical prowess and how you've turned insights into action. This is your chance to shine and demonstrate your value.
āØTip Number 3
Get social! Use platforms like LinkedIn to engage with industry content and share your thoughts on AI in customer insights. This not only showcases your expertise but also helps you connect with like-minded professionals.
āØTip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to reflect your understanding of the role and how you can contribute to our growth in the beauty space.
We think you need these skills to ace Senior Commercial & Customer Insight Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Commercial & Customer Insight Manager. Highlight your experience in customer insight, CRM analytics, and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the beauty and wellness sector and how you can bring AI-driven insights to our team. Keep it engaging and personal ā we love a good story!
Showcase Your Analytical Skills: Since this role is all about data, make sure to highlight your analytical prowess. Mention specific tools like Google Analytics or BI tools you've worked with, and give examples of how you've turned data into actionable insights in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you donāt miss out on any important updates. Plus, itās super easy!
How to prepare for a job interview at The Growth Foundation
āØKnow Your Data Inside Out
As a Senior Commercial & Customer Insight Manager, you'll need to demonstrate your analytical prowess. Brush up on your experience with Google Analytics, BI tools, and SQL. Be ready to discuss specific examples of how you've translated data into actionable insights that drove growth decisions.
āØShowcase Your AI Enthusiasm
This role requires you to be an AI evangelist, so make sure to highlight any experience you have with AI tools in your previous roles. Discuss how you've championed the adoption of AI in your past positions and how you envision integrating it into everyday decision-making processes.
āØPrepare for Scenario Modelling Questions
Expect questions around planning, forecasting, and scenario modelling. Prepare to share examples of how you've built forecasts or run scenario analyses in the past. This will show your ability to support commercial decision-making effectively.
āØDemonstrate Your Project Management Skills
In a fast-moving environment, prioritisation is key. Be ready to discuss how you've managed multiple initiatives simultaneously. Share specific instances where your project management skills led to successful outcomes, especially in customer retention or lifecycle strategies.
