At a Glance
- Tasks: Lead and evolve Customer Operations in a dynamic warehouse environment.
- Company: Fast-growing logistics and technology group serving B2B customers.
- Benefits: Competitive salary, wider benefits package, and real growth opportunities.
- Other info: Hands-on role with a focus on continuous improvement and operational excellence.
- Why this job: Make a tangible impact while leading a high-performing team in a fast-paced setting.
- Qualifications: Experience in warehouse operations and proven leadership skills.
The predicted salary is between 38000 - 42000 € per year.
About our client
Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help their customers grow, and they're now investing in their Customer Operations function as the business continues to scale globally.
The opportunity
This is a hands-on, floor-based operational leadership role embedded directly within the warehouse environment - not a desk-bound, behind-the-scenes position. You'll lead and evolve the Customer Operations function, build a high-performing team, and work side-by-side with Warehouse Operations, Tech, Continuous Improvement and Customer Experience to deliver fast, confident, solutions-focused support for B2B customers. If you thrive in fast-paced operational environments, lead from the front, and enjoy building both teams and systems, this is one to look at. Note: the role is predominantly on-site given the warehouse-based nature of the work.
What you'll be doing
- Customer Operations leadership
- Own the Customer Operations function end-to-end within the warehouse environment
- Build and lead a high-performing, accountable, people-focused operational support team
- Create structure, visibility and consistency across customer operational processes
- Act as the final escalation point for complex operational customer issues
- Drive a culture of ownership, urgency and solution-focused execution
- Operational alignment lead performance reviews and development planning
- Support succession planning and team scalability as the business grows
What our client is looking for
- Strong understanding of warehouse and fulfilment operations - Goods In, Goods Out, Inventory and Dispatch
- Proven experience leading operational support or customer operations teams
- Confident leading within live operational environments and on the warehouse floor
- Strong problem-solving and decision-making in fast-paced operations
- Ability to balance customer expectations with operational realities
- Experience driving continuous improvement initiatives and working within ticketing/systems environments
- Data-driven mindset - able to spot trends and turn them into action
- Excellent communication and stakeholder management across operations, tech and commercial teams
KPIs you'll be measured on
- Customer Response Time SLA
- Customer Satisfaction Score (CSAT)
- First Contact Resolution Rate
- Repeat Issue Reduction
- Customer Retention Support
The package
Salary: Circa £40,000 (DOE) Wider benefits package Real scope to shape and scale a function within a growing logistics
Customer Operations Manager - (B2B) - Warehouse & Fulfilment in Kent employer: The Growth Foundation
Our client is an exceptional employer, offering a dynamic work environment where innovation meets operational excellence. With a strong focus on employee growth and development, you will have the opportunity to lead a high-performing team in a fast-paced warehouse setting, while benefiting from a comprehensive package that includes competitive salary and unique advantages associated with working in a rapidly expanding logistics and fulfilment sector. Join a culture that values collaboration, continuous improvement, and a commitment to delivering outstanding service to B2B customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager - (B2B) - Warehouse & Fulfilment in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer operations and warehouse management. Think about your past experiences and how they align with the role – be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Manager - (B2B) - Warehouse & Fulfilment in Kent
Some tips for your application 🫡
Show Your Passion for Operations:When writing your application, let your enthusiasm for warehouse and fulfilment operations shine through. We want to see how your experience aligns with the fast-paced environment we thrive in, so share specific examples of your past roles that highlight your operational leadership skills.
Be Data-Driven:Since we're all about using data to drive decisions, make sure to include any relevant metrics or KPIs you've worked with in your application. This will show us that you have a solid understanding of how to turn data into actionable insights, which is crucial for the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Operations Manager role. Highlight your experience in leading teams and solving complex operational issues, as this is what we’re really looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at The Growth Foundation
✨Know the Warehouse Inside Out
Make sure you understand the ins and outs of warehouse operations, including Goods In, Goods Out, Inventory, and Dispatch. Familiarise yourself with common challenges in these areas so you can discuss how you've tackled similar issues in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading operational support teams. Think about times when you built high-performing teams or drove a culture of ownership and urgency. Be ready to share specific outcomes from your leadership.
✨Be Data-Driven
Brush up on your ability to analyse data and spot trends. Be prepared to discuss how you've used data to drive continuous improvement initiatives in previous roles. This will show that you can turn insights into actionable strategies.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves stakeholder management across various teams, think of examples where your communication skills made a difference in resolving complex operational issues.
