At a Glance
- Tasks: Manage B2B accounts, build relationships, and drive revenue growth.
- Company: Fast-growing logistics and technology group with a focus on innovation.
- Benefits: Performance-related bonuses, career development, and a dynamic work environment.
- Other info: Join a team that values operational excellence and AI-driven solutions.
- Why this job: Directly influence your earnings while helping businesses thrive.
- Qualifications: Strong relationship-building skills and a commercial mindset.
The predicted salary is between 45000 - 55000 £ per year.
About Our Client
Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help their customers grow, and they're now expanding their Customer Experience team to drive deeper commercial relationships across their account base.
The opportunity
This is a B2B account management and growth role - not a customer service or ticket-handling position. You'll own a portfolio of business customers, build relationships with founders, directors and senior stakeholders, and be directly accountable for revenue growth, retention and account expansion. If you're commercially driven, energised by hitting targets, and motivated by directly influencing your earnings through a performance-related bonus, this is worth a closer look.
What You'll Be Doing
- Revenue growth
Customer Experience Manager (B2B) - Logistics & Fulfilment in Kent employer: The Growth Foundation
As a Customer Experience Manager at our fast-growing logistics and fulfilment group, you'll thrive in a dynamic work culture that values innovation and collaboration. We offer competitive performance-related bonuses, extensive professional development opportunities, and a supportive environment that encourages personal growth, all while working with a diverse portfolio of B2B clients in a vibrant location. Join us to make a meaningful impact and drive success for both our customers and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager (B2B) - Logistics & Fulfilment in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and fulfilment industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their B2B model, their clients, and how they leverage AI technology. This will help you stand out as someone who’s genuinely interested in their mission.
✨Tip Number 3
Showcase your results! When discussing your past experiences, focus on specific achievements that demonstrate your ability to drive revenue growth and build strong relationships with clients. Numbers speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with the right opportunities. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Experience Manager (B2B) - Logistics & Fulfilment in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in B2B account management and any relevant achievements that showcase your ability to drive revenue growth and build strong relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and fulfilment, and how your skills align with our mission to enhance customer experiences. Be genuine and let your personality come through.
Showcase Your Commercial Acumen:Since this role is all about driving growth, make sure to include examples of how you've successfully influenced revenue in previous roles. We want to see your strategic thinking and how you’ve built relationships with key stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Growth Foundation
✨Know Your Numbers
Since this role is all about revenue growth and account management, make sure you come prepared with specific examples of how you've driven revenue in previous roles. Be ready to discuss metrics and results that showcase your impact.
✨Understand the Client's Needs
Research the company and its B2B customers thoroughly. Understand their pain points and how the logistics and fulfilment industry can address them. This will help you demonstrate your knowledge and show that you're genuinely interested in helping their clients succeed.
✨Build Rapport with Stakeholders
Practice your relationship-building skills. Think of ways to connect with founders and directors on a personal level. Prepare questions that show you’re interested in their business challenges and how you can help them grow.
✨Showcase Your Commercial Mindset
Be ready to discuss how you’ve previously identified opportunities for account expansion and retention. Highlight your ability to think strategically about customer relationships and how you can contribute to the company's growth objectives.
