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- Tasks: Lead customer journey initiatives and enhance conversion rates across teams.
- Company: Established consumer experiences company in Greater London.
- Benefits: Hybrid working model and competitive reward package.
- Why this job: Shape customer experiences and drive commercial success in a dynamic environment.
- Qualifications: Senior leadership experience in customer value roles with proven commercial improvement track record.
- Other info: Exciting opportunity for career growth in a newly created executive position.
The predicted salary is between 72000 - 108000 £ per year.
A well-established consumer experiences company in Greater London seeks a Customer & Sales Director for a newly created executive position. This role involves taking ownership of the customer journey, enhancing conversion, and leading cross-functional teams.
Candidates should have senior leadership experience in customer value roles, with a strong track record in commercial improvement.
A hybrid working model and competitive reward package are offered.
Director of Customer Growth & Experience employer: The Growth Foundation
Contact Detail:
The Growth Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Growth & Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer journey. Understand their values and how you can enhance their conversion rates. This will show them you’re genuinely interested and ready to take ownership of the role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your senior leadership experience and how it aligns with driving customer value. We want to hear about your successes in commercial improvement, so have those stories at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Director of Customer Growth & Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Customer Growth & Experience role. Highlight your senior leadership experience and any commercial improvements you've driven in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer journeys and how your background makes you the perfect fit for this position. Be specific about your achievements!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you lead cross-functional teams and drive results. Share examples that demonstrate your ability to inspire and motivate others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Growth Foundation
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their customer journey, recent projects, and how they enhance consumer experiences. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Director of Customer Growth & Experience, you'll need to demonstrate your senior leadership experience. Prepare specific examples of how you've led cross-functional teams and driven commercial improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about challenges you've faced in enhancing customer journeys and how you overcame them. Be ready to discuss your thought process and the impact of your decisions.
✨Ask Insightful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the company's vision for customer growth or how they measure success in customer experience. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values.
