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- Tasks: Lead customer growth strategies and enhance the end-to-end customer journey.
- Company: Purpose-led consumer experiences business with strong brand awareness.
- Benefits: Hybrid working, competitive reward package, and executive influence.
- Why this job: Shape the future of customer experience in a newly created executive role.
- Qualifications: Senior leadership experience in customer, sales, or CRM roles.
- Other info: Join a diverse and inclusive workplace committed to growth.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established, purpose-led consumer experiences business to appoint a Customer & Sales Director into a newly created executive position. The business benefits from strong brand awareness and consistent demand, but is now at a point where improving conversion, customer value, and follow-through is critical to its next phase of growth. This role exists to take ownership of that agenda.
Reporting to the Managing Director and sitting on the Executive Leadership Team, you’ll be responsible for the end-to-end customer journey — from intent through booking, experience, service, and re-engagement. You’ll work closely with Product/Marketing and Operations peers, ensuring that what is promised to customers is converted well, delivered consistently, and learned from.
Responsibilities
- Own conversion performance across digital B2C journeys and B2B sales channels
- Lead teams across CRO, sales, CRM, customer service, and insight
- Build a more effective CRM and lifecycle programme covering pre-visit, post-visit, repeat and reactivation
- Take full accountability for customer service standards, complaints, escalations, and service recovery
- Act as the single point of ownership for customer insight, turning feedback and data into clear commercial and operational actions
- Lead forecasting, pipeline visibility, and in-season / off-season trading decisions
- Use data and insight (including AI-enabled tools) to improve decision quality and productivity
Why this role
- Newly created role with clear ownership and executive influence
- A strong brand with meaningful headroom to improve conversion, retention, and lifetime value
- Purpose-led organisation with a long-term ownership mindset
- Hybrid working and a competitive reward package
About You
This role will suit someone who has:
- Senior leadership experience in customer, sales, conversion, CRM, or customer value roles
- A track record of improving commercial performance by making existing demand work harder
- Led customer service or customer experience teams with clear accountability for outcomes
- Worked effectively alongside Product, Marketing, and Operations leaders at executive level
- Experience in leisure, hospitality, travel, attractions, or other experience-led consumer businesses is highly relevant, though not essential if your pattern recognition is strong.
The Growth Foundation Talent is deeply committed to building a diverse & inclusive workplace and welcomes applications from all sections of the community.
Director of Commercial & Customer Growth employer: The Growth Foundation
Contact Detail:
The Growth Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Commercial & Customer Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Director of Commercial & Customer Growth role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer service and sales can drive conversion and customer value. Tailor your examples to highlight your leadership skills and past successes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make an impact in a purpose-led organisation.
We think you need these skills to ace Director of Commercial & Customer Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Commercial & Customer Growth. Highlight your experience in customer journeys, conversion performance, and any relevant leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive customer value and growth. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Data Skills: Since this role involves using data and insights to improve decision-making, make sure to mention any experience you have with data analysis or AI tools. We love candidates who can turn numbers into actionable strategies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at The Growth Foundation
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their purpose-led approach will help you align your answers with their goals, especially around improving conversion and customer value.
✨Showcase Your Leadership Experience
Be ready to discuss specific examples of how you've led teams in customer service or sales roles. Highlight your track record of improving commercial performance and how you've worked alongside Product, Marketing, and Operations leaders to achieve results.
✨Prepare for Data-Driven Discussions
Since this role involves using data and insights to drive decisions, come prepared with examples of how you've used data to improve customer journeys or sales processes. Familiarise yourself with AI-enabled tools that can enhance decision quality.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the business. Inquire about their current challenges in conversion and customer engagement, and how they envision the new Director of Commercial & Customer Growth contributing to their success.
