At a Glance
- Tasks: Drive revenue growth and build relationships with e-commerce brands.
- Company: Fast-growing fulfilment and supply chain business with a focus on customer success.
- Benefits: £40,000 salary, performance bonuses, and hybrid working options.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real impact by helping brands scale and succeed.
- Qualifications: 3-6 years in customer-facing roles with strong relationship-building skills.
The predicted salary is between 40000 - 40000 £ per year.
The role
We're working with a fast-growing fulfilment and supply chain business, to find a commercially-driven Customer Success Manager to join their customer-facing team. This isn't a support role. It's a revenue role. You'll own a portfolio of scaling e-commerce and consumer brands, build genuine relationships with founders and directors, and be directly accountable for account growth, retention, and expansion - with a bonus scheme tied to what you actually deliver.
What you'll be doing
- Drive revenue growth within your portfolio through upsell, cross-sell, and expansion conversations
- Own strategic relationships with a portfolio of scaling brands, acting as the primary point of contact for account development and long-term growth planning
- Lead customer onboarding from sales handover through to go-live and hypercare, coordinating across Operations, Tech, and Sales to hit milestones on time
- Help customers adopt AI and technology capabilities, translating their operational challenges into solutions that improve performance and scalability
- Monitor account health, manage retention risks proactively, and contribute to revenue forecasting and pipeline visibility
What we're looking for
- 3 to 6 years in a commercially accountable customer-facing role - CSM, account management, or strategic partnerships
- Comfortable owning upsell, cross-sell, renewal, and NRR targets with a track record to back it up
- Strong relationship builder with experience engaging founders, directors, and senior decision-makers
- Data-driven and organised, able to manage multiple accounts and onboarding projects concurrently
- Logistics or supply chain exposure is advantageous but not essential — the right commercial instincts matter more
The package
- £40,000 base salary
- Performance-related bonus linked to KPI and commercial targets
- Hybrid working
- Full-time, permanent
Customer Success Manager - Fulfilment & Logistics employer: The Growth Foundation
Join a dynamic and rapidly expanding fulfilment and supply chain business that prioritises employee growth and success. With a strong focus on building genuine relationships and driving revenue, you'll enjoy a performance-related bonus scheme and the flexibility of hybrid working. This company fosters a collaborative work culture where your contributions directly impact the success of scaling e-commerce brands, making it an exciting place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Fulfilment & Logistics
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Customer Success Manager role.
✨Tip Number 2
Showcase your skills in action! If you have a portfolio or case studies demonstrating your success in account growth and relationship building, share them during interviews. It’s all about proving you can drive revenue and manage accounts effectively.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled upsell and cross-sell situations in the past. Be ready to discuss specific examples that highlight your commercial instincts and data-driven approach.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Customer Success Manager - Fulfilment & Logistics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in account management and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with senior decision-makers and driven account growth in previous positions.
Showcase Your Data Skills:Since this role is data-driven, don’t forget to mention your experience with data analysis and how it has helped you manage accounts effectively. We love seeing numbers that back up your successes!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at The Growth Foundation
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to drive revenue growth. Be prepared to discuss specific metrics from your previous roles, such as upsell rates or retention percentages. This shows you understand the commercial side of the role and can back it up with data.
✨Build Genuine Connections
This role is all about relationships, so think about how you can showcase your relationship-building skills. Prepare examples of how you've engaged with founders or senior decision-makers in the past. Authenticity is key, so be yourself and let your personality shine through.
✨Showcase Your Problem-Solving Skills
You'll be helping customers adopt AI and tech solutions, so come ready with examples of how you've tackled operational challenges before. Think about specific situations where you translated complex issues into actionable solutions that improved performance.
✨Be Organised and Proactive
With multiple accounts and onboarding projects to manage, organisation is crucial. Share your strategies for keeping track of various tasks and deadlines. Highlight any tools or methods you use to stay on top of things, as this will show you're ready to hit the ground running.
