The Growth Foundation is seeking a commercially minded CX Manager to redefine how customer contact drives value across our brands in Greater London. You’ll own the customer experience end to end, balancing retention, lifetime value and service quality with automation and AI tooling.
You’ll lead a small CS team, coach for performance, map decision rights, and ensure every customer interaction informs product, ops, and trading strategies. The role blends hands-on leadership with strategic insight.
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Customer Experience Growth Lead employer: The Growth Foundation
As a leading Digital Marketing Agency in the Construction and Built Environment sectors, our client offers an exceptional work environment that fosters creativity and collaboration. With a strong emphasis on employee growth, they provide a generous training budget, hybrid working options, and a vibrant culture filled with team socials and annual trips. Located in Central London or Northampton, this is an ideal opportunity for those looking to make a meaningful impact while enjoying a supportive and dynamic workplace.
