The Growth Foundation is seeking a CX Manager in Greater London to transform customer contact into measurable business value and own the end-to-end customer experience. You will lead the Customer Service team, drive retention and lifetime value, and implement automation and AI tooling for improved service quality.
You will articulate a commercial perspective on service, coach a small team, and ensure insights drive product and trading decisions while maintaining high standards across support
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Commercial CX Leader: Grow Retention & Value with AI employer: The Growth Foundation
As a leading Digital Marketing Agency in the Construction and Built Environment sectors, our client offers an exceptional work environment that fosters creativity and collaboration. With a strong emphasis on employee growth, they provide a generous training budget, hybrid working options, and a vibrant culture filled with team socials and annual trips. Located in Central London or Northampton, this is an ideal opportunity for those looking to make a meaningful impact while enjoying a supportive and dynamic workplace.
