The Role
As a Customer Success Executive, you will act as the first point of contact for clients, providing support, training, and guidance to help them gain maximum value from the platform. You will play a key role in driving product adoption, increasing customer satisfaction, and supporting retention goals.
Key responsibilities include:
- Delivering tailored onboarding and training sessions for new clients.
- Providing responsive and effective support via helpdesk, phone, and email.
- Monitoring client engagement and health metrics through CRM and analytics tools.
- Hosting refresher and feature-focused sessions to promote adoption.
- Identifying risks, resolving issues, and supporting retention initiatives.
- Collaborating with internal teams to share client feedback and enhance the customer experience.
About You
The ideal candidate will be customer‑oriented, proactive, and adaptable, with a genuine interest in technology and client success.
You will bring:
- Proven experience in a Customer Success or similar client‑facing role within a SaaS or technology business.
- Strong understanding of customer adoption, engagement, and retention strategies.
- Experience using platforms such as FreshDesk, HubSpot, or similar CRM systems.
- Excellent communication, organisational, and problem‑solving skills.
- A positive, collaborative attitude and the ability to work effectively in a fast‑paced environment.
What’s on Offer
- The opportunity to join an innovative SaaS organisation experiencing significant growth.
- A supportive and professional environment where development and progression are encouraged.
- Exposure to an ambitious and collaborative team culture.
- Competitive salary and benefits package.
Customer Success Executive in Manchester employer: The Growth Consultants
As a leading organisation in the healthcare sector, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our competitive compensation package, including a generous car allowance and performance-related bonuses, reflects our commitment to recognising talent and driving success. Join us in the UK, where you will have the opportunity to make a significant impact while working alongside industry experts in a supportive environment.
