At a Glance
- Tasks: Build strong relationships and support customers in the healthcare sector.
- Company: Join a forward-thinking organisation in the growing healthcare industry.
- Benefits: Up to £36,500 salary, hybrid working, bonuses, and private healthcare.
- Other info: Enjoy a collaborative culture with clear progression opportunities.
- Why this job: Make a real impact by driving customer engagement and growth.
- Qualifications: Experience in sales or customer success; strong relationship-building skills.
The predicted salary is between 36500 - 36500 £ per year.
The Opportunity
We’re partnering with a growing and forward‑thinking organisation within the healthcare sector, currently investing in its commercial function as it continues to scale. With an established customer base and innovative digital offering, the business is creating an exciting opportunity for a Customer Development Executive to join the team and play a key role in driving customer engagement, onboarding, and growth. This is a highly visible role where you’ll work closely with both new and existing customers, supporting digital adoption, strengthening relationships, and directly contributing to commercial success. Ideal for someone who enjoys a blend of sales, account management and customer success, this position offers real variety and the chance to build a rewarding career in a growing sector.
What You’ll Be Doing
- Building strong, long‑term relationships with customers across the healthcare sector
- Supporting onboarding and adoption of a digital B2B platform
- Managing both inbound and outbound customer engagement activity
- Identifying opportunities to grow accounts and increase customer value
- Supporting customer retention and year‑on‑year account growth
- Handling customer queries in a professional and solutions‑focused manner
- Maintaining accurate records using CRM systems and internal tools
- Collaborating with internal teams across sales, marketing and operations
- Contributing to reporting, insights and commercial trend analysis
- Driving a mix of new business activity and growth of existing accounts
What We’re Looking For
This role would suit someone who:
- Has experience in sales, account management, customer success or client engagement
- Enjoys building relationships and delivering a high‑quality customer experience
- Is confident, proactive and comfortable speaking with customers regularly
- Has a strong commercial mindset and can spot opportunities to grow accounts
- Is organised, disciplined and able to manage multiple priorities
- Is tech‑savvy and comfortable using CRM systems and digital platforms
- Can support customers through change, particularly digital transformation
- Experience in healthcare, dental, pharmacy or B2B environments
What matters most is attitude, motivation and the ability to build strong, trusted relationships.
The Package
- Up to £36,500 basic salary (depending on experience)
- Quarterly performance related bonus
- Hybrid working model with a mix of office and customer visits
- Opportunity to work within a growing, innovative sector
- Strong support network and collaborative team culture
- Clear progression and development opportunities
- Private healthcare and additional benefits package
Customer Development Executive in London employer: The Growth Consultants
As a leading organisation in the healthcare sector, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our competitive compensation package, including a generous car allowance and performance-related bonuses, reflects our commitment to recognising talent and driving success. Join us in the UK, where you will have the opportunity to make a significant impact while working alongside industry experts in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Growth Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Growth Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Development Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Growth Consultants:Your cover letter is your chance to shine! Tell us why you want to work at The Growth Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Growth Consultants!
How to prepare for a job interview at The Growth Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
