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- Tasks: Engage with customers, solve problems, and build long-term relationships.
- Company: People-first, growth-focused company based in Bristol.
- Benefits: £32,000 salary, strong benefits, hybrid working, and ongoing learning opportunities.
- Other info: Join a warm, progressive team with a supportive culture.
- Why this job: Make a real impact by supporting customers and enhancing their experience.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 19200 - 28800 £ per year.
If you love speaking with customers, solving problems, and turning great conversations into long-term relationships, this role will feel like home.
We’re looking for a Customer Relationship Executive who enjoys a mix of inbound sales, customer care, and ongoing account management. Someone who can guide new customers through the onboarding journey with clarity and confidence, then stay with them as a trusted point of contact throughout their time with us.
This is a role for someone who genuinely enjoys helping people understand the value of the services they use, who can explain things simply, and who takes pride in delivering a great experience every time.
What you’ll be doing day-to-day:- Turning inbound enquiries into happy new customers. You’ll handle warm leads that come in via phone, email, website, or partner referrals. That includes:
- Understanding what the customer needs and recommending the right service
- Explaining how everything works, including relevant regulations
- Guiding them through AML/KYC checks
- Negotiating a fair price and closing the sale
- Making sure all customer information is accurately captured in our CRM and billing systems
- Proactively check in with customers as part of our account management plan
- Help them get the most from their subscription
- Spot opportunities to extend or upgrade their services
- Respond to queries and resolve issues with a positive, solutions-focused mindset
- Manage cancellations and work to retain customers wherever possible
- Liaise with internal teams (Finance, AML, Companies House support) to keep everything running smoothly
- Keep customer data accurate and up to date across all systems
- Strong communication skills across phone, email, and face-to-face
- A naturally customer-focused, solutions-led approach
- Experience in sales, account management, or customer service
- Confidence explaining processes, regulations, and service benefits clearly
- Good negotiation skills
- A positive outlook and a calm, professional manner
- Great organisation and attention to detail
- Comfortable using CRM systems and general business software
You’ll be at the heart of the customer experience — the person who helps people feel supported, informed, and confident in the services they’re using. You’ll play a key role in retaining customers, growing their value, and shaping how they perceive the business.
If you enjoy variety, autonomy, and meaningful conversations with customers every day, this is a brilliant opportunity to make a real impact.
You’ll join a warm, progressive team offering a £32,000 basic salary, a strong company benefits package, ongoing L&D opportunities, and a genuinely supportive culture. Hybrid working is built in, giving you the flexibility to do your best work.
Customer Relationship Executive employer: The Growth Consultants
Contact Detail:
The Growth Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, services, and customer base. This will help you tailor your conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your strong communication skills and customer-focused approach. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a challenging situation into a positive outcome. This will highlight your solutions-led mindset and reassure them that you're the right fit for their customer-centric role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat and reinforce your enthusiasm for the role. It shows you're proactive and genuinely interested in joining their team.
We think you need these skills to ace Customer Relationship Executive
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've turned conversations into lasting relationships and how you enjoy solving problems. We want to know why you love this kind of work!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use simple language to explain your experience and skills, especially when it comes to customer service and sales. We appreciate clarity just as much as you do!
Highlight Relevant Experience: Don’t forget to mention any previous roles in sales, account management, or customer service. Tell us about specific situations where you’ve successfully managed customer relationships or resolved issues. This will help us see how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Growth Consultants
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their services and think about how you can help customers see their value. This will show your genuine interest in the role and your ability to connect with customers.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication skills during the interview. Practice explaining complex concepts simply, as you would to a customer. Use examples from your past experiences where you successfully resolved issues or built relationships.
✨Be Solutions-Focused
Think of scenarios where you've turned challenges into opportunities for customers. Be ready to discuss how you approach problem-solving and how you maintain a positive attitude, even when faced with difficult situations.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, brush up on your knowledge of these tools. If you have experience with specific software, mention it. If not, express your willingness to learn and adapt quickly to new technologies.